Effective Date: 15 August 2026
Last Updated: 15 August 2026
This Shipping & Delivery Policy explains how orders placed through DonCapi.com are prepared, shipped and delivered.
DonCapi Signature™ currently sells and delivers products within the United States only.
1. About DonCapi Shipping
DonCapi Signature™ operates a made-to-order product model.
Products are produced after an order has been successfully placed, paid for and submitted for production. This allows us to produce each DonCapi piece specifically for the customer rather than holding large quantities of pre-produced stock.
Our current product line is produced and fulfilled through third-party product production and fulfilment facilities serving the United States.
Production time and carrier transit time are separate stages of the delivery process.
2. Where We Deliver
DonCapi currently accepts orders for delivery to valid addresses within the United States.
We do not currently offer international delivery through DonCapi.com.
Delivery availability may depend on:
- the product ordered;
- the selected product variant;
- the delivery address;
- carrier availability;
- production facility availability; and
- temporary shipping restrictions.
If we are unable to fulfil an order to the address provided, we will contact the customer and, where appropriate, offer an alternative solution or cancel and refund the affected order.
3. Made-to-Order Production Time
Because DonCapi products are made to order, there is normally a production period before an order is handed to the shipping carrier.
Most orders are normally prepared for shipment within approximately 2–7 business days after the order has been successfully submitted to production.
This is an estimated production period rather than a guaranteed delivery date.
Production may occasionally take longer because of:
- product or material availability;
- quality-control checks;
- production volume;
- larger orders;
- equipment or facility issues;
- seasonal demand;
- public holidays;
- severe weather;
- carrier disruption; or
- other circumstances outside our reasonable control.
4. Delivery Time After Dispatch
Once production is complete and the order has been handed to the carrier, delivery time depends on the shipping service, destination and carrier.
For many standard domestic United States shipments, delivery is normally estimated at approximately 2–5 business days after dispatch.
Delivery estimates are not guaranteed arrival dates unless DonCapi expressly states otherwise for a particular order or shipping service.
Carrier delays, severe weather, holidays, local delivery conditions and other events outside our reasonable control may affect delivery times after dispatch.
5. Estimated Total Order Time
A typical order therefore involves:
- Production: approximately 2–7 business days; plus
- Standard delivery: commonly approximately 2–5 business days after dispatch.
These periods are estimates only and may vary by product, destination, production facility and carrier.
Any more specific shipping or delivery estimate displayed during checkout or communicated directly in connection with an order should be read together with this policy.
6. Business Days
Unless stated otherwise, references to business days generally mean Monday through Friday and exclude applicable public holidays and days on which the relevant production facility or carrier is not operating normally.
Orders placed during weekends or holidays may not begin normal processing until the next applicable business day.
7. Shipping Charges
Any shipping charge applicable to an order will be shown during checkout before the customer submits payment.
The customer will have an opportunity to review the applicable product price, shipping charge and order total before completing the purchase.
Where DonCapi offers free shipping for a particular product, promotion or order, the applicable shipping charge will be shown as zero or otherwise identified during checkout.
8. Shipping Methods
Available shipping methods depend on:
- the product;
- production facility;
- delivery address;
- carrier availability; and
- services available at the time of purchase.
Where more than one shipping method is available, the available choices and applicable charges may be shown during checkout.
An expedited carrier service does not necessarily shorten the product production period unless this is expressly stated.
9. Shipping Carriers
DonCapi works with a third-party fulfilment network that selects appropriate shipping carriers according to the product, production facility, delivery location and available shipping service.
Customers generally cannot select a specific carrier unless that option is expressly presented during checkout.
The carrier used for one DonCapi order may differ from the carrier used for another order.
10. Tracking Information
Where tracking is available, tracking information will normally be generated after the order has completed production and has been prepared for shipment.
Customers may receive a shipping notification containing a tracking number or tracking link.
Tracking information may take some time after dispatch to begin showing movement within the carrier’s system.
Some delivery services may provide limited tracking information.
A lack of an immediate tracking update does not necessarily mean that the parcel has not entered the carrier network.
11. Multiple Shipments
An order containing multiple products may occasionally be divided into separate shipments.
This can occur where products are produced at different facilities, completed at different times or require different shipping services.
If an order is divided into multiple shipments:
- packages may arrive on different days;
- different carriers may be used; and
- separate tracking information may be provided.
A split shipment does not mean that an item is missing from the order.
12. Delivery Address Requirements
Customers are responsible for providing a complete and accurate delivery address during checkout.
The shipping address should include all information necessary for successful delivery, including where applicable:
- recipient name;
- street address;
- apartment, suite or unit number;
- city;
- state;
- ZIP Code; and
- other information reasonably required by the carrier.
Please carefully review your delivery address before submitting an order.
DonCapi cannot guarantee that an address entered incorrectly by the customer can be corrected after the order has entered production.
13. Address Changes
If you notice an error in your shipping address, contact us as quickly as possible at:
Please include your order number and the correct delivery address.
If the order has not yet entered production or shipment preparation, we will make reasonable efforts to update the address.
Once production or shipping preparation has started, an address change may no longer be possible.
Submitting an address-change request does not guarantee that the change can be completed.
14. Incorrect or Incomplete Addresses
If a delivery fails because the customer supplied an incorrect, incomplete or undeliverable address, DonCapi will investigate the available options.
Depending on the circumstances, this may require:
- a new shipment;
- reproduction of the item;
- additional shipping charges; or
- another appropriate resolution.
Where the delivery problem was caused by an error by DonCapi, our fulfilment provider or the carrier rather than by information supplied by the customer, the customer will not be required to pay for the correction of that error.
Nothing in this section limits any non-waivable rights available under applicable law.
15. P.O. Box Addresses
United States P.O. Box delivery may be supported for certain products and shipping services.
However:
- not every shipping service supports P.O. Box delivery;
- some expedited services may be unavailable;
- delivery may take longer;
- the parcel must fit within the applicable P.O. Box requirements; and
- carrier delivery options may be more limited than for a standard street address.
For the most reliable delivery, we recommend using a complete residential or business street address where possible.
We reserve the right to request an alternative delivery address where the selected product or shipping service cannot be delivered to a P.O. Box.
16. Military Addresses
Delivery to APO, FPO and DPO military addresses may be available for qualifying products produced by eligible United States production facilities.
Military-address deliveries can take significantly longer than standard domestic deliveries and may require approximately 15–30 business days in transit.
Tracking updates may become limited after a parcel reaches the applicable military postal hub.
Military addresses should be entered using the correct APO, FPO or DPO addressing format.
If you are unsure whether a DonCapi product can be delivered to a military address, contact support@doncapi.com before placing the order.
17. Alaska and Hawaii
Orders to Alaska and Hawaii may require different carrier services or delivery times from orders shipped within the contiguous United States.
Available shipping services and charges will depend on the product, destination and production facility.
Any applicable shipping charge will be shown during checkout.
18. Orders Already in Production
DonCapi products are made specifically after an order is placed.
Once an order has been submitted to production, the production facility may begin work immediately.
As a result, after production has begun we cannot guarantee that we will be able to:
- cancel the order;
- change the product;
- change the design;
- change the colour or variant; or
- change the delivery address.
If you need to request a change, contact us immediately at support@doncapi.com.
We will make reasonable efforts to assist where the production stage permits.
19. Delayed Production or Shipment
We monitor orders and will take reasonable action where we become aware of a significant production or shipping delay.
Under applicable United States federal law, DonCapi must have a reasonable basis for any shipment timeframe we communicate to customers.
If we become unable to ship an order within an applicable promised shipping period, we will take the steps required by law, which may include:
- notifying the customer of the delay;
- providing an updated shipment estimate where reasonably available;
- giving the customer the opportunity to accept the delay; or
- allowing the customer to cancel the affected unshipped order and receive a prompt refund where required.
If DonCapi determines that an order cannot be fulfilled, we may cancel the affected order and issue the appropriate refund.
20. Carrier Delays After Dispatch
Once an order has been physically handed to the shipping carrier, transit may be affected by circumstances outside DonCapi’s direct control.
These may include:
- weather;
- natural disasters;
- carrier network disruption;
- transportation delays;
- labour disruption;
- holiday congestion;
- incorrect carrier routing;
- local emergencies;
- security events; or
- other circumstances affecting transportation networks.
We will nevertheless make reasonable efforts to assist customers with qualifying delayed or missing shipments.
21. Missing or Delayed Packages
If an order has not arrived within the expected delivery period, please:
- review the tracking information provided;
- confirm that the delivery address on the order is correct; and
- contact us if the shipment appears to be materially delayed or missing.
Contact:
Please include:
- your order number;
- your name;
- your delivery address; and
- a brief description of the issue.
Please report a missing or substantially delayed shipment as soon as reasonably possible and preferably within 30 days of the estimated delivery date so that we can investigate the shipment with our production and carrier network while relevant records remain available.
This requested reporting period does not limit any non-waivable consumer right available under applicable law.
22. Tracking Shows Delivered but Package Is Missing
If tracking shows that a parcel has been delivered but you cannot locate it, we recommend first checking:
- the delivery location shown by the carrier;
- mailboxes or parcel areas;
- building reception or management;
- household members;
- neighbours where appropriate; and
- any delivery notice left by the carrier.
If the parcel still cannot be located, contact us at support@doncapi.com and we will review the available tracking and fulfilment information.
The appropriate resolution will depend on the circumstances of the shipment and the results of the investigation.
23. Returned-to-Sender Packages
A shipment may be returned to the sender or production facility for reasons including:
- an incorrect address;
- an incomplete address;
- an undeliverable location;
- failure to collect the parcel;
- carrier delivery restrictions; or
- other delivery failure.
If a package is returned, contact us so that we can review the reason for the failed delivery.
Where the failure was caused by an incorrect or incomplete address supplied by the customer, additional production or shipping charges may apply before a replacement can be sent.
Where the failure was caused by DonCapi, our fulfilment provider or the carrier, we will arrange an appropriate resolution without charging the customer for correcting that error.
24. Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, misprinted or materially different from what you ordered, please contact us promptly.
Email:
Please include:
- your order number;
- a description of the problem; and
- clear photographs showing the issue where reasonably possible.
Please report production or delivery defects within 30 days of delivery where possible so that we can investigate the matter promptly with the relevant production facility.
Depending on the circumstances, an appropriate remedy may include a replacement, reproduction, refund or another remedy available under applicable law and our Refund & Returns Policy.
25. Delivery Dates for Gifts, Events and Holidays
Please allow additional time when ordering for:
- birthdays;
- holidays;
- special events;
- travel;
- Christmas or other high-volume periods; or
- any occasion requiring delivery by a particular date.
Unless DonCapi expressly provides a guaranteed delivery service for a particular order, estimated delivery dates should not be treated as guaranteed arrival dates.
26. Refused Deliveries
If a customer refuses delivery of an otherwise correctly produced and correctly addressed order without an applicable legal reason, DonCapi does not guarantee that the product cost or shipping charge will be refundable.
Any resolution will depend on the circumstances, applicable law and whether the product can be recovered by the fulfilment network.
27. Shipping and Refunds
Shipping issues may overlap with our Refund & Returns Policy.
Where an order is damaged, defective, materially incorrect, lost or otherwise affected by a qualifying fulfilment problem, we will review the available remedy in accordance with the circumstances and applicable law.
Nothing in this Shipping & Delivery Policy excludes or restricts any consumer right that cannot lawfully be excluded or restricted.
28. Customs and Import Charges
DonCapi currently sells to United States customers and configures its current product line for domestic U.S. production and fulfilment.
International customer delivery is not currently offered through DonCapi.com.
Accordingly, ordinary DonCapi domestic U.S. orders are not intended to require customers to pay international import duties or customs charges.
If our production or shipping model changes in a way that would introduce customer-facing import charges, we will update our checkout information and this policy as appropriate.
29. Fraud and Order Verification
Orders may be temporarily delayed where reasonably necessary to:
- verify payment;
- review suspected fraud;
- verify an address;
- resolve inconsistent order information; or
- protect the customer or DonCapi from unauthorised transactions.
Where additional information is reasonably required, we may contact the customer before submitting the order to production.
We reserve the right to cancel and refund an order where we reasonably believe the transaction is fraudulent, unauthorised or cannot lawfully be fulfilled.
30. Events Outside Our Reasonable Control
Delivery and production may occasionally be affected by events outside our reasonable control.
Examples may include:
- natural disasters;
- extreme weather;
- fires;
- flooding;
- public emergencies;
- war or civil unrest;
- government restrictions;
- carrier disruption;
- labour disputes;
- transport interruptions;
- material shortages;
- production facility disruption; and
- widespread technology or communications failures.
Where such an event affects an order, we will take reasonable steps to minimise disruption and communicate with affected customers where appropriate.
This provision does not remove any cancellation, refund or other right that applicable law gives to the customer.
31. Changes to This Shipping & Delivery Policy
We may update this policy to reflect changes in:
- shipping services;
- production arrangements;
- delivery locations;
- carrier availability;
- business operations;
- applicable law; or
- our fulfilment processes.
The current version will display its Effective Date and Last Updated date at the beginning of this policy.
An update to this policy will not remove rights already acquired in relation to an existing order where applicable law prevents us from doing so.
32. Contact Us About Shipping
For shipping, tracking, delivery or fulfilment enquiries, contact:
DonCapi Signature™
41 Norman Avenue
London
N22 5ES
United Kingdom
Email: support@doncapi.com
Website: https://doncapi.com
When contacting us about an existing order, please include your order number.
33. Official United States Consumer Shipping Resources
Further information about United States federal rules governing online merchandise shipping is available from the U.S. Federal Trade Commission:
- Federal Trade Commission – Mail, Internet, or Telephone Order Merchandise Rule
- Federal Trade Commission – Business Guide to the Mail, Internet, or Telephone Order Merchandise Rule
- Federal Trade Commission – Consumer Rights for Orders That Do Not Arrive
DonCapi Signature™
41 Norman Avenue, London, N22 5ES, United Kingdom
support@doncapi.com
© 2026 DonCapi Signature™. All rights reserved.