Effective date: 2026
Website: DonCapi.com
Brand: DonCapi™
Email: Ciao@DonCapi.com
This Legal Notice provides key business, website, ecommerce and customer information for DonCapi.com.
It is intended to help customers understand who operates DonCapi™, how to contact us, which policies apply, and where to find important information before placing an order.
This Legal Notice should be read together with our Terms and Conditions, Privacy Policy, Cookie Policy, Returns & Refunds Policy, Delivery Policy, Cancellation Policy, Payment Methods, and other DonCapi™ policies.
1. Business Information
Brand name: DonCapi™
Website: DonCapi.com
Email: Ciao@DonCapi.com
Business address:
DonCapi™
41 Norman Avenue
London
N22 5ES
United Kingdom
2. Website Operator
DonCapi.com is operated under the DonCapi™ brand.
DonCapi™ is a clothing and lifestyle ecommerce brand focused on premium clothing, fashion essentials, accessories and related products.
If the legal structure of DonCapi™ changes, for example if DonCapi™ becomes a limited company, this page should be updated with the correct registered company name, company number, registered office address, VAT number if applicable, and any other legally required business details.
3. Contact Information
For customer support, order enquiries, returns, delivery questions, privacy requests, complaints, supplier enquiries or general contact, email:
Please include your order number if your message relates to an existing order.
4. Ecommerce Information
DonCapi.com may sell:
- clothing;
- T-shirts;
- hoodies;
- sweatshirts;
- joggers;
- trousers;
- caps;
- socks;
- accessories;
- gift cards, if available;
- limited drops;
- print-on-demand products;
- supplier-direct products;
- related lifestyle and fashion items.
Product availability, prices, delivery options and return eligibility may vary depending on the product and fulfilment method.
5. Prices and Payment
Prices are displayed on DonCapi.com.
Payment methods available at checkout may include:
- debit card;
- credit card;
- PayPal;
- Apple Pay;
- Google Pay;
- Klarna or other buy-now-pay-later options, if enabled;
- gift cards or store credit, if offered.
The exact payment methods available will be shown at checkout.
Please read our Payment Methods page for more information.
6. VAT and Tax Information
Prices may include or exclude VAT depending on DonCapi™’s VAT registration status and how prices are shown on DonCapi.com.
If DonCapi™ becomes VAT registered, this Legal Notice and relevant checkout, invoice and policy information should be updated with the VAT registration number and VAT display details.
International customers may be responsible for customs charges, import VAT, duties, local taxes or courier handling fees unless checkout clearly states otherwise.
Please read our Customs, Duties & International Shipping Charges Policy for more information.
7. Delivery Information
Delivery options, costs and estimated delivery times should be shown at checkout or on our Delivery Policy page.
Delivery may depend on:
- product type;
- customer location;
- courier availability;
- stock availability;
- fulfilment partner;
- made-to-order production;
- print-on-demand production;
- supplier-direct shipping;
- customs processing for international orders.
Delivery estimates are not guaranteed unless clearly stated as guaranteed.
Please read our Delivery Policy before ordering.
8. Returns, Refunds and Cancellation Rights
For many online orders, UK customers have cancellation rights after delivery.
Some products may have different cancellation or return rules, especially where items are:
- personalised;
- custom-made;
- made-to-order;
- printed specifically for you;
- embroidered specifically for you;
- hygiene-sensitive and unsealed;
- digital products or gift cards, where applicable.
This does not affect your rights if goods are faulty, not as described or not of satisfactory quality.
Please read our:
- Returns & Refunds Policy;
- Cancellation Policy;
- Terms and Conditions.
9. Customer Accounts
Customers may be able to create an account on DonCapi.com.
Account features may include:
- order history;
- saved addresses;
- wishlist items, if enabled;
- marketing preferences, if enabled;
- order tracking, where supported.
You are responsible for keeping your login details secure.
Please read our Account & Customer Account Policy and Secure Shopping page.
10. Privacy and Cookies
DonCapi™ handles personal information in accordance with our Privacy Policy.
DonCapi.com may use cookies and similar technologies for website operation, basket, checkout, security, analytics, marketing and customer experience.
Please read our:
- Privacy Policy;
- Cookie Policy;
- Newsletter & Marketing Preferences Policy.
11. Consumer Complaints
If you have a complaint about an order, product, delivery, return, refund, website feature, customer service, privacy issue or accessibility issue, contact:
Please include your order number where relevant.
Please read our Complaints Policy for full details.
12. Product Safety
DonCapi™ aims to sell products that are safe, lawful and suitable for normal use.
If you believe a product may be unsafe, faulty, damaged or not as described, stop using it and contact us as soon as possible.
Email:
Please read our Product Safety & Recall Policy.
13. Accessibility
DonCapi™ aims to make DonCapi.com accessible and usable for as many customers as possible.
If you experience an accessibility issue, contact:
Please read our Accessibility Statement.
14. Intellectual Property
The DonCapi™ name, logo, slogan, website content, product images, graphics, designs, collection names, Journal content, Lookbook content and other brand assets may be protected by copyright, trade mark rights, design rights, passing off and other intellectual property rights.
You must not copy, reproduce, imitate, sell, distribute or commercially use DonCapi™ content without written permission.
Please read our Intellectual Property & Copyright Policy and Brand Protection & Anti-Counterfeit page.
15. Official Website and Anti-Scam Notice
The official DonCapi™ website is:
DonCapi.com
Customers should be cautious of fake websites, copied stores, counterfeit products, fake social media accounts and suspicious payment requests.
DonCapi™ will not ask you to send full card numbers, card security codes, passwords or banking login details by email or social media message.
Please read our Secure Shopping and Brand Protection & Anti-Counterfeit pages.
16. Supplier and Fulfilment Information
DonCapi™ may work with selected suppliers, manufacturers, print-on-demand providers, dropshipping suppliers, fulfilment partners, warehouses and couriers.
Some products may be produced, packed or dispatched by third parties.
Where DonCapi™ is the seller, this does not remove your consumer rights against DonCapi™.
Please read our:
- Supplier Code of Conduct;
- Modern Slavery & Ethical Sourcing Statement;
- Sustainability Statement;
- Our Quality.
17. Brand Theme Notice
DonCapi™ is a premium clothing and lifestyle brand with an Italian-inspired, cinematic, luxury and old-world fashion identity.
Any characterful wording, visual styling, slogans or brand theme used on DonCapi.com is for lawful fashion branding and creative style only.
DonCapi™ does not promote unlawful activity, violence, intimidation, organised crime, harassment, exploitation or illegal conduct.
18. Legal Jurisdiction
DonCapi™ is based in England.
Unless otherwise required by consumer law, DonCapi™ policies and terms are generally governed by the laws of England and Wales.
If you are a consumer living in Scotland, Northern Ireland or another part of the UK, you may also have rights to bring proceedings in your local courts where applicable.
Please read our Terms and Conditions for more detail.
19. Changes to This Legal Notice
We may update this Legal Notice from time to time.
Updates may be made because of:
- business structure changes;
- VAT registration changes;
- new products;
- new payment methods;
- new fulfilment arrangements;
- legal updates;
- policy updates;
- website changes;
- contact detail changes.
The latest version will be posted on DonCapi.com.
20. Related Pages
You may also wish to read:
- Terms and Conditions;
- Privacy Policy;
- Cookie Policy;
- Returns & Refunds Policy;
- Cancellation Policy;
- Delivery Policy;
- Payment Methods;
- Contact DonCapi™;
- Complaints Policy;
- Secure Shopping;
- Accessibility Statement;
- Product Safety & Recall Policy;
- Brand Protection & Anti-Counterfeit;
- Intellectual Property & Copyright Policy;
- Modern Slavery & Ethical Sourcing Statement;
- Sustainability Statement;
- Supplier Code of Conduct.
21. Contact DonCapi™
DonCapi™
41 Norman Avenue
London
N22 5ES
United Kingdom
Email: Ciao@DonCapi.com
Website: DonCapi.com
22. Copyright Notice
© 2026 – DonCapi™ – All rights reserved.