Effective Date: 15 August 2026
Last Updated: 15 August 2026
This Legal Notice provides information about the owner, operator and legal identity of DonCapi.com and DonCapi Signature™.
1. Website Operator
Frank Carew
Sole Trader
trading as DonCapi Signature™
41 Norman Avenue
London
N22 5ES
United Kingdom
Website:
https://doncapi.com
2. Legal Status
DonCapi Signature™ is operated by Frank Carew as a UK sole trader.
DonCapi Signature™ is a trading name and is not a separate incorporated legal entity.
The legal person operating the business and entering into contracts with customers is:
Frank Carew, trading as DonCapi Signature™.
DonCapi Signature™ is not a limited company and therefore does not have a Companies House company registration number.
3. Trading Name
The business trades under the name:
DonCapi Signature™
References on this website to “DonCapi”, “DonCapi Signature™”, “we”, “us” or “our” refer to Frank Carew trading as DonCapi Signature™ unless the context clearly requires otherwise.
4. Trademark Notice
DonCapi Signature™ and associated DonCapi names, logos, brand identifiers, graphics and designs may be protected by applicable trademark, copyright, passing-off and other intellectual-property rights.
The use of the ™ symbol identifies a trademark or brand designation claimed by DonCapi and does not represent that the mark is registered in every jurisdiction.
No use of the ® symbol is intended unless the relevant mark has been formally registered and its use is legally appropriate.
5. Business and Service Address
Our business correspondence address and UK address for formal communications is:
Frank Carew
trading as DonCapi Signature™
41 Norman Avenue
London
N22 5ES
United Kingdom
Formal legal documents intended to be served on the sole trader should be addressed to Frank Carew trading as DonCapi Signature™ at the address above.
6. Contact Information
Customers and other parties may contact DonCapi using the following email addresses:
General Enquiries:
hello@doncapi.com
Customer Support:
support@doncapi.com
Order Enquiries:
orders@doncapi.com
Returns & Refunds:
returns@doncapi.com
Privacy & Data Protection:
privacy@doncapi.com
Legal Enquiries:
legal@doncapi.com
When contacting us about an existing purchase, please include your DonCapi order number where available.
DonCapi currently provides customer service primarily through electronic communications and does not publish a general customer-service telephone number.
7. VAT Status
DonCapi Signature™ is not currently registered for UK VAT.
Accordingly, DonCapi does not currently have or display a UK VAT registration number.
This information will be updated if the VAT registration status of the business changes.
8. Business Registration
DonCapi Signature™ is operated as a sole-trader business rather than as an incorporated company.
Accordingly:
- DonCapi Signature™ does not have a Companies House company registration number;
- DonCapi Signature™ does not use “Ltd”, “Limited”, “LLC”, “Inc.” or another corporate suffix;
- the legal proprietor is Frank Carew; and
- the trading name used for the business is DonCapi Signature™.
9. Seller Identity
DonCapi Signature™ is the seller from whom customers purchase DonCapi products through DonCapi.com.
Customers purchasing through DonCapi.com enter into their retail purchase relationship with:
Frank Carew trading as DonCapi Signature™.
Third-party technology, payment, production, fulfilment and shipping services may assist DonCapi in providing the transaction, but those service providers do not replace DonCapi as the customer-facing seller unless expressly stated otherwise.
10. Product Production and Fulfilment
DonCapi operates a made-to-order product model.
Products may be manufactured, embroidered, decorated, packaged and shipped using a third-party product production and fulfilment network.
These providers act as part of DonCapi’s operational supply and fulfilment infrastructure.
The use of an external production or fulfilment provider does not mean that the provider operates the DonCapi brand or becomes the seller of DonCapi merchandise to the customer.
Further information about production, fulfilment, shipping, returns and refunds is provided in the relevant DonCapi policies.
11. Sales Territory
DonCapi currently sells products for delivery within the United States only.
Access to DonCapi.com from another country does not mean that products are available for delivery to that country.
Orders may be refused or cancelled where the delivery destination is outside the territories currently served by DonCapi.
12. Currency
Unless expressly stated otherwise, product prices and customer transactions on DonCapi.com are displayed and processed in United States dollars (USD).
13. Taxes
Applicable United States sales tax or other legally required transaction charges may be calculated and collected where required according to the customer’s order, delivery destination and applicable law.
Any applicable charges collected through DonCapi.com will normally be displayed during checkout before the order is submitted.
DonCapi is not currently registered for UK VAT and does not currently charge customers by reference to a UK VAT registration number.
14. Payment Methods
DonCapi currently supports payment through services including:
- Stripe;
- PayPal; and
- Google Pay.
Payment availability may depend on the customer’s device, browser, payment provider and eligibility.
Payment providers are independent organisations and may apply their own terms, privacy notices, authentication requirements and security procedures.
15. Customer Contracts
Purchases through DonCapi.com are subject to the DonCapi Terms & Conditions and any additional information or policies presented to the customer before completing the transaction.
The DonCapi policy set includes:
- Terms & Conditions;
- Privacy Policy;
- Shipping & Delivery Policy; and
- Returns & Refunds Policy.
Customers should review the applicable policies before completing a purchase.
16. Returns and Refunds
DonCapi products are generally made to order.
Returns, cancellations, replacements and refunds are therefore governed by the DonCapi Returns & Refunds Policy.
For assistance with an existing order, contact:
Please include your order number and sufficient information for us to identify and investigate the issue.
17. Shipping and Delivery
Production times, shipping methods, tracking, delivery estimates, address requirements, delayed shipments and other delivery matters are governed by the DonCapi Shipping & Delivery Policy.
For delivery assistance, contact:
18. Privacy and Data Protection
Information concerning how DonCapi collects, uses, stores, discloses and protects personal information is provided in the DonCapi Privacy Policy.
Privacy and data-protection enquiries should be sent to:
19. Intellectual Property
Unless otherwise stated, content appearing on DonCapi.com is owned by, created for or lawfully licensed to DonCapi.
This may include:
- DonCapi logos;
- brand graphics;
- product artwork;
- embroidery designs;
- photography;
- product descriptions;
- written website content;
- graphics;
- layout elements; and
- other original creative material.
Copyright, trademark and other applicable intellectual-property laws may protect these materials.
Nothing on DonCapi.com grants a licence to reproduce, commercially exploit, imitate or distribute protected DonCapi material except where permission has been expressly provided or applicable law permits the use.
20. Copyright
Except where otherwise stated or where content belongs to an identified third party:
© 2026 DonCapi Signature™. All rights reserved.
Third-party trademarks, logos, payment marks and other intellectual property remain the property of their respective owners.
21. Unauthorised Brand Use
DonCapi branding must not be used in a manner that falsely suggests:
- affiliation with DonCapi;
- endorsement by DonCapi;
- sponsorship by DonCapi;
- an official DonCapi partnership;
- that counterfeit goods originate from DonCapi; or
- another misleading commercial relationship.
Questions concerning permitted use of DonCapi intellectual property may be sent to:
22. Third-Party Trademarks and Services
Names, trademarks, payment marks and logos belonging to independent third parties remain the property of their respective owners.
The identification of a third-party payment method, carrier or service does not imply that the third party owns, operates or controls DonCapi.
23. External Links
DonCapi.com may contain links to websites operated by independent third parties.
DonCapi does not control the content, security, privacy practices or availability of independent websites.
Customers should review the terms and policies of the relevant third party before providing information or entering into a transaction directly with that third party.
24. Website Information
DonCapi makes reasonable efforts to keep website information accurate and current.
Product availability, prices, descriptions and other information may nevertheless change from time to time.
Material pricing, product or order errors will be handled in accordance with the DonCapi Terms & Conditions and applicable law.
25. Consumer Rights
Nothing in this Legal Notice, the DonCapi Terms & Conditions or another DonCapi policy is intended to exclude, restrict or waive any consumer right that applicable law does not permit DonCapi to exclude, restrict or waive.
Where mandatory consumer law provides greater protection than a contractual DonCapi term, the mandatory legal protection will apply to the extent required by law.
26. Customer Complaints
We encourage customers to contact DonCapi directly if they experience a problem with an order or service.
Customer complaints may be submitted to:
For matters concerning returns or refunds:
For legal correspondence:
Please include your order number where the complaint concerns an existing purchase.
27. Legal Correspondence
Legal enquiries may be sent electronically to:
Formal documents intended to be physically served on the proprietor should be addressed to:
Frank Carew
trading as DonCapi Signature™
41 Norman Avenue
London
N22 5ES
United Kingdom
Providing an email address for legal enquiries does not constitute agreement to accept formal service of legal proceedings by email where such agreement or another legal basis is required.
28. Governing Business Jurisdiction
DonCapi Signature™ is operated by a sole trader established in England, United Kingdom.
Contractual governing-law and jurisdiction provisions applicable to purchases are contained in the DonCapi Terms & Conditions.
Those provisions are subject to any mandatory consumer rights or jurisdictional protections that applicable law does not permit the parties to waive.
29. No Corporate Affiliation
DonCapi Signature™ is an independently operated business.
Unless expressly stated, DonCapi is not a subsidiary, franchise, division, agency or representative of:
- its payment providers;
- its website technology providers;
- its production providers;
- its fulfilment providers;
- shipping carriers; or
- other independent third-party services used in operating the business.
30. Changes to This Legal Notice
This Legal Notice may be updated where necessary to reflect changes in:
- business ownership;
- trading name;
- business address;
- contact information;
- legal structure;
- VAT status;
- sales territory;
- applicable law; or
- other material business information.
The current version will display its Effective Date and Last Updated date at the top of this page.
31. Official Business and Consumer Resources
The following official resources provide further information relevant to online businesses and consumers:
- GOV.UK – Sole Traders
- GOV.UK – Sole Trader Business Names
- GOV.UK – Online and Distance Selling
- GOV.UK – Invoicing and Taking Payment
- GOV.UK – VAT Registration
- U.S. Federal Trade Commission – Online Shopping
- U.S. Federal Trade Commission – Report Fraud
- UK Information Commissioner’s Office
DonCapi Signature™
Operated by Frank Carew, Sole Trader
41 Norman Avenue
London, N22 5ES
United Kingdom
hello@doncapi.com
legal@doncapi.com
UK VAT Status: Not VAT registered.
© 2026 DonCapi Signature™. All rights reserved.