Website: DonCapi.com
Brand: DonCapi™
Email: Ciao@DonCapi.com
DonCapi™ aims to make online payments simple, secure and convenient.
This page explains the payment methods that may be available on DonCapi.com, how payments are processed, what to do if a payment fails, and how refunds are handled.
Payment options shown at checkout may vary depending on your location, device, order value, payment provider availability and fraud prevention checks.
1. Accepted Payment Methods
DonCapi.com may accept the following payment methods where available:
- debit cards;
- credit cards;
- PayPal;
- Apple Pay;
- Google Pay;
- Klarna or other buy-now-pay-later options, if enabled;
- gift cards, if offered;
- store credit, if offered;
- promotional codes, where valid.
The exact payment methods available will be shown at checkout.
2. Card Payments
We may accept major debit and credit cards, including where available:
- Visa;
- Mastercard;
- American Express, if enabled;
- other card types shown at checkout.
Card payments are processed through secure third-party payment providers.
DonCapi™ does not intend to store full card numbers or full card security codes on its own systems.
3. PayPal
If PayPal is available, you may be able to pay using your PayPal account or PayPal-supported payment methods.
When using PayPal, you may be redirected to PayPal or shown a PayPal checkout window.
PayPal’s own terms, privacy policy and buyer protection rules may apply.
4. Apple Pay and Google Pay
Where available, Apple Pay and Google Pay may allow faster checkout using saved payment details on your device.
Availability may depend on:
- your browser;
- your device;
- your country;
- the payment provider;
- whether your card supports the wallet;
- checkout settings on DonCapi.com.
Apple Pay and Google Pay transactions may still be subject to fraud checks and payment authorisation.
5. Buy Now Pay Later
If DonCapi.com offers buy-now-pay-later options, such as Klarna or another provider, those services are provided by a third-party payment provider.
Before choosing buy-now-pay-later, please read the provider’s terms carefully.
Buy-now-pay-later providers may carry out checks and may decide whether to approve or decline your payment option.
DonCapi™ is not responsible for the provider’s credit decision, payment schedule, late fees, repayment terms or separate agreement with you, except where the law says otherwise.
Only use buy-now-pay-later if you understand the terms and can afford the payments.
6. Gift Cards and Store Credit
If DonCapi™ offers gift cards or store credit, these may be used at checkout according to their own terms.
Gift cards or store credit may be subject to:
- expiry dates;
- product exclusions;
- minimum spend;
- partial use rules;
- non-transferability;
- fraud checks;
- refund rules.
Gift cards are usually not exchangeable for cash unless required by law.
If an order paid by gift card or store credit is refunded, the refund may be returned to the original gift card or issued as store credit.
7. Discount Codes and Promotions
Promotion codes can usually be entered at checkout.
Discount codes may be subject to conditions, such as:
- expiry date;
- minimum spend;
- selected products only;
- one use per customer;
- one code per order;
- exclusion from sale items;
- exclusion from gift cards;
- non-combination with other offers.
If you forget to use a discount code, we may not be able to apply it after the order has been placed.
8. Payment Security
DonCapi™ aims to use secure checkout and trusted payment providers.
Security measures may include:
- SSL/TLS encryption;
- secure payment gateways;
- card authentication;
- fraud prevention tools;
- payment provider security checks;
- limited access to order information;
- account security measures.
For your safety, never email us your full card number, card security code, banking password or payment login details.
9. Payment Authorisation
When you place an order, your payment method may be authorised or charged.
A payment may be declined if:
- card details are incorrect;
- billing address does not match;
- there are insufficient funds;
- the card has expired;
- the bank declines the transaction;
- additional authentication fails;
- fraud prevention checks are triggered;
- the payment provider is unavailable;
- the order value exceeds provider limits.
If your payment is declined, please contact your bank or payment provider first.
10. Fraud Prevention Checks
To protect customers and DonCapi™, orders may be subject to fraud prevention checks.
These checks may consider:
- payment method;
- billing address;
- delivery address;
- IP address;
- device information;
- order value;
- order history;
- unusual order patterns;
- chargeback history;
- payment provider alerts.
If an order appears suspicious, we may:
- delay processing;
- request further information;
- cancel the order;
- refund the payment;
- restrict account access;
- refuse future orders where appropriate.
We will never ask you to send full payment card details by email.
11. Failed or Duplicate Payments
If you think you have been charged more than once, please contact us.
Email: Ciao@DonCapi.com
Please include:
- your full name;
- order number, if available;
- payment method used;
- date and time of payment;
- amount charged;
- screenshot of the duplicate charge, hiding sensitive card details.
Sometimes failed payments appear as pending authorisations. These are usually released by your bank or payment provider automatically.
We cannot control how quickly your bank releases pending authorisations.
12. Pending Payments
Some payments may show as pending before they are confirmed.
This can happen because of:
- bank processing times;
- PayPal checks;
- buy-now-pay-later checks;
- fraud prevention review;
- payment authentication;
- temporary provider delay.
Your order may not be processed until payment is confirmed.
13. Currency
Prices on DonCapi.com are usually shown in pounds sterling, unless another currency is clearly displayed.
If you pay using a card or payment method from outside the UK, your bank or payment provider may apply:
- currency conversion;
- exchange rates;
- international transaction fees;
- additional charges.
DonCapi™ is not responsible for fees charged by your bank or payment provider.
14. VAT and Taxes
Prices may include or exclude VAT depending on DonCapi™’s VAT registration status and how prices are displayed on DonCapi.com.
If VAT applies, VAT information will be shown where required.
For international orders, customers may be responsible for import duties, customs charges, local taxes or courier handling fees unless clearly stated otherwise.
15. Payment Timing
Payment may be taken when:
- you place the order;
- the order is accepted;
- the item is processed;
- the item is dispatched;
- the payment provider authorises the transaction.
For made-to-order, personalised, print-on-demand, embroidered or supplier-direct products, payment may be taken before the product is produced or dispatched.
16. Refunds
Refunds are usually sent back to the original payment method.
Refund timing may depend on:
- the payment method used;
- your bank or payment provider;
- whether goods need to be returned first;
- inspection of returned goods;
- fraud or dispute checks;
- whether the order was paid by card, PayPal, gift card, store credit or buy-now-pay-later.
Please read our Returns & Refunds Policy for full refund rules.
17. Refunds for Buy Now Pay Later Orders
If you paid using a buy-now-pay-later provider, any refund may be processed through that provider.
The provider may then update your payment schedule, reduce your balance, cancel future instalments or refund payments already made.
You should check the provider’s own terms and account area for details.
18. Chargebacks and Payment Disputes
If there is a problem with your order, please contact us first so we can try to resolve it.
Email: Ciao@DonCapi.com
If you raise a chargeback or payment dispute, we may provide evidence to the payment provider, including:
- order confirmation;
- payment record;
- delivery address;
- tracking details;
- proof of dispatch;
- customer messages;
- return records;
- refund records;
- fraud prevention information.
Fraudulent or abusive chargebacks may result in account restrictions or refusal of future orders.
19. Payment Provider Terms
Third-party payment providers may have their own terms, privacy policies and buyer protection rules.
These may apply when you use their services.
Examples may include:
- PayPal terms;
- Klarna terms;
- Apple Pay terms;
- Google Pay terms;
- card issuer terms;
- bank terms.
You should review the terms of the payment method you choose.
20. Payment Problems
If you experience a payment issue, try the following:
- check your card details;
- check billing address;
- check available funds;
- try another payment method;
- complete bank authentication if requested;
- contact your bank;
- clear browser cache or try another browser;
- disable VPN if it causes payment checks to fail;
- contact us if the issue continues.
Email: Ciao@DonCapi.com
Please do not send full card details.
21. Customer Safety Notice
For your safety:
- never send full card numbers by email;
- never send card security codes by email;
- never share your account password;
- only pay through DonCapi.com checkout;
- be cautious of fake DonCapi™ payment links;
- check that you are using the correct domain: DonCapi.com;
- contact us if you receive a suspicious payment request.
DonCapi™ will not ask you to send payment to a personal bank account through social media messages.
22. Changes to Payment Methods
We may add, remove, suspend or change payment methods at any time.
Payment availability may change because of:
- payment provider changes;
- technical issues;
- fraud prevention;
- legal requirements;
- business decisions;
- customer location;
- product type;
- order value.
The payment methods available to you will be shown at checkout.
23. Contact DonCapi™
For payment questions, contact:
DonCapi™
41 Norman Avenue
London
N22 5ES
United Kingdom
Email: Ciao@DonCapi.com
Website: DonCapi.com
Please include your order number if your enquiry is about an existing order.
24. Brand Notice
DonCapi™ is a premium clothing and lifestyle brand. Any Italian-inspired, cinematic, luxury, old-world or characterful brand theme used on DonCapi.com is for lawful fashion branding and creative style only.
DonCapi™ does not promote unlawful activity, violence, intimidation, organised crime, harassment, exploitation or illegal conduct.
25. Copyright Notice
© 2026 – DonCapi™ – All rights reserved.