Effective date: 2026
Website: DonCapi.com
Brand: DonCapi™
Email: Ciao@DonCapi.com
This Website Acceptable Use Policy explains the rules for using DonCapi.com.
It applies when you visit the website, create an account, place an order, submit a review, upload content, contact us, use forms, interact with promotions, access customer features, or otherwise use DonCapi.com.
This policy should be read together with our Terms and Conditions, Privacy Policy, Cookie Policy, Customer Reviews & User Content Policy, Account & Customer Account Policy, Brand Protection & Anti-Counterfeit, Promotion Terms, and other DonCapi™ policies.
Nothing in this policy removes or reduces your statutory rights as a consumer.
1. Who We Are
DonCapi™
41 Norman Avenue
London
N22 5ES
United Kingdom
Email: Ciao@DonCapi.com
Website: DonCapi.com
In this policy, “DonCapi™”, “we”, “us” and “our” refer to DonCapi™. “You” and “your” refer to visitors, customers, account holders, reviewers, creators, suppliers, partners, bots, automated systems and anyone using DonCapi.com.
2. Purpose of This Policy
This policy is designed to protect:
- customers;
- customer accounts;
- website security;
- payment systems;
- DonCapi™ content;
- DonCapi™ brand assets;
- product reviews;
- customer support channels;
- promotions;
- suppliers and partners;
- the DonCapi™ website experience.
You must use DonCapi.com lawfully, fairly and respectfully.
3. General Use Rules
You may use DonCapi.com for lawful personal shopping, browsing, account use, product research, customer support and normal interaction with the brand.
You must not use DonCapi.com in a way that:
- is unlawful;
- is fraudulent;
- is harmful;
- is abusive;
- damages DonCapi™;
- interferes with website operation;
- misuses customer accounts;
- misleads other customers;
- infringes intellectual property rights;
- breaches privacy rights;
- breaches this policy or our Terms and Conditions.
4. Prohibited Uses
You must not use DonCapi.com to:
- commit fraud;
- place fake orders;
- use stolen payment details;
- use another person’s account without permission;
- create fake accounts;
- submit fake reviews;
- abuse discount codes;
- exploit technical errors;
- copy or scrape website content;
- upload malware;
- attack the website;
- impersonate DonCapi™;
- impersonate another person;
- harass staff or customers;
- publish unlawful content;
- promote counterfeit goods;
- attempt unauthorised access;
- disrupt checkout, payment, delivery or account systems.
5. Account Misuse
If customer accounts are available, you must not:
- create accounts using false information;
- create accounts for fraud;
- create multiple accounts to misuse promotions;
- share your login details;
- sell or transfer your account;
- access another person’s account;
- use bots to create accounts;
- use accounts to submit fake reviews;
- use accounts to hide abusive behaviour;
- use accounts for unauthorised resale or counterfeit activity.
We may suspend, restrict or close accounts where misuse is suspected.
6. Orders and Checkout Misuse
You must not misuse checkout or order systems.
Examples of misuse include:
- placing fake orders;
- using stolen cards;
- using false billing details;
- using false delivery details;
- abusing chargebacks;
- repeatedly ordering and cancelling to disrupt service;
- exploiting price errors;
- bypassing purchase limits;
- using automated checkout tools without permission;
- attempting to avoid fraud checks;
- using promotions dishonestly.
We may cancel orders, restrict accounts, refuse future orders or take further action where appropriate.
7. Promotions and Discount Abuse
You must not abuse DonCapi™ promotions, discounts, codes, referral offers, free delivery offers, giveaways or loyalty offers.
Promotion misuse may include:
- creating multiple accounts;
- using fake emails;
- self-referring;
- using codes outside intended audience;
- publicly sharing private codes;
- exploiting checkout errors;
- using bots to enter promotions;
- submitting fake entries;
- reselling discount codes;
- using stolen gift cards;
- manipulating referral rewards.
Please read our Promotion Terms for full promotion rules.
8. Reviews and User Content
If DonCapi.com allows reviews, comments, photos, videos or other user content, you must make sure your content is genuine, lawful and respectful.
You must not submit content that is:
- fake;
- misleading;
- abusive;
- threatening;
- discriminatory;
- obscene;
- spam;
- copied;
- defamatory;
- unrelated;
- commercially deceptive;
- infringing;
- harmful;
- containing malware;
- containing another person’s private information;
- promoting counterfeit goods;
- hiding an incentive or paid relationship.
Please read our Customer Reviews & User Content Policy.
9. No Fake Reviews
You must not create, buy, sell, arrange or submit fake reviews.
This includes:
- reviews from people who did not buy or use the product;
- reviews from fake accounts;
- bot-generated reviews;
- hidden paid reviews;
- competitor sabotage reviews;
- reviews copied from elsewhere;
- reviews submitted in exchange for undisclosed rewards.
Genuine negative reviews are allowed if they comply with our review policy. Fake or abusive reviews are not.
10. Uploading Images, Photos or Videos
If you upload or submit images, photos, videos or other media, you confirm that:
- you own the content or have permission to use it;
- you have permission from anyone shown in it;
- it does not infringe copyright, trade marks or privacy rights;
- it does not show unlawful, harmful or offensive material;
- it does not include private information without permission;
- it is suitable for a clothing and lifestyle brand.
Do not upload images of children unless you are the parent or guardian or have clear permission from the parent or guardian.
11. Intellectual Property Misuse
You must not misuse DonCapi™ intellectual property.
This includes unauthorised use of:
- DonCapi™ name;
- DonCapi™ logo;
- DonCapi™ slogan;
- product names;
- collection names;
- product images;
- website text;
- Journal content;
- Lookbook content;
- graphics;
- banners;
- packaging designs;
- product descriptions;
- social media content;
- brand styling.
Please read our Intellectual Property & Copyright Policy.
12. Scraping and Automated Access
You must not use bots, scrapers, crawlers, data miners, automated tools or scripts to access DonCapi.com without permission.
This includes automated access for:
- copying product data;
- copying images;
- scraping prices;
- scraping customer content;
- scraping reviews;
- scraping stock information;
- harvesting emails;
- monitoring promotions unfairly;
- copying website structure;
- overloading the website.
Normal search engine indexing is allowed where it follows our robots.txt and does not harm the website.
13. Security Restrictions
You must not attempt to interfere with DonCapi.com security.
You must not:
- test security without permission;
- scan for vulnerabilities;
- attempt unauthorised access;
- bypass authentication;
- attack login pages;
- upload malware;
- run denial-of-service attacks;
- intercept data;
- manipulate checkout;
- tamper with cookies;
- exploit bugs;
- reverse engineer restricted systems;
- access admin areas without permission.
If you discover a security issue, report it responsibly to:
14. Malware, Viruses and Harmful Code
You must not knowingly introduce:
- viruses;
- malware;
- spyware;
- ransomware;
- trojans;
- worms;
- logic bombs;
- harmful scripts;
- malicious links;
- corrupted files;
- automated attack tools.
We may report harmful activity to hosting providers, payment providers, security services, law enforcement or other relevant parties where appropriate.
15. Customer Support Misuse
You must use DonCapi™ customer support respectfully.
You must not send messages that are:
- abusive;
- threatening;
- discriminatory;
- harassing;
- excessively repetitive;
- knowingly false;
- spam;
- malicious;
- irrelevant;
- harmful to staff, contractors or support agents.
We may limit or stop communication where behaviour becomes abusive or unreasonable, while still aiming to handle legitimate consumer issues fairly.
16. Privacy and Personal Data
You must not use DonCapi.com to collect, publish, misuse or expose personal information.
You must not post or submit:
- another person’s address;
- another person’s phone number;
- another person’s email address;
- payment information;
- passwords;
- private messages;
- tracking details;
- health information;
- children’s information;
- identity documents;
- private images;
- personal data without permission.
Personal information is handled according to our Privacy Policy.
UK data protection law controls how businesses and organisations use personal information, including under the UK GDPR and Data Protection Act 2018.
17. Affiliate, Creator and Partner Conduct
Creators, affiliates, influencers, ambassadors and partners must use DonCapi.com and DonCapi™ brand assets responsibly.
They must not:
- hide paid relationships;
- mislead customers;
- misuse discount codes;
- claim false official status;
- make unsupported product claims;
- make false sustainability claims;
- use fake urgency;
- post fake reviews;
- sell counterfeit products;
- copy DonCapi™ content without permission;
- breach campaign terms.
Please read our Affiliate Disclosure & Advertising Disclosure Policy and Promotion Terms.
18. Supplier and Business Enquiries
Suppliers, manufacturers, fulfilment partners, creators and wholesale contacts must not use DonCapi.com to send spam, misleading offers or irrelevant proposals.
Business enquiries should be sent to:
Please use clear subject lines and provide accurate company information.
19. Unauthorised Resale and Counterfeit Activity
You must not use DonCapi.com to support unauthorised resale, counterfeiting or fake product activity.
This includes:
- buying products for unauthorised commercial resale;
- using DonCapi™ images for fake listings;
- copying designs;
- selling fake DonCapi™ products;
- pretending to be an official stockist;
- creating fake DonCapi™ accounts;
- registering misleading domains;
- redirecting customers to unauthorised shops.
Please read our Brand Protection & Anti-Counterfeit policy.
20. Website Availability and Interference
You must not interfere with the normal operation of DonCapi.com.
This includes activity that:
- overloads the website;
- disrupts checkout;
- disrupts payment;
- disrupts accounts;
- disrupts reviews;
- damages performance;
- causes errors;
- bypasses rate limits;
- interferes with security tools;
- disrupts other customers.
We may block or restrict access where necessary to protect the website.
21. Reporting Misuse
If you see misuse of DonCapi.com, fake accounts, fake reviews, counterfeit listings, suspicious messages or harmful activity, contact:
Please include:
- page URL;
- screenshot;
- account name, if relevant;
- product name, if relevant;
- date seen;
- description of the issue;
- any evidence available.
22. What We May Do If This Policy Is Breached
If this policy is breached, we may take action such as:
- remove content;
- reject reviews;
- cancel orders;
- restrict account access;
- suspend or close accounts;
- block IP addresses;
- refuse future orders;
- withdraw promotions;
- report fake accounts;
- issue takedown requests;
- contact payment providers;
- contact hosting providers;
- contact law enforcement where appropriate;
- take legal action where appropriate.
The action taken will depend on the seriousness of the breach.
23. Fair Use and Consumer Rights
This policy is not intended to stop customers from exercising legal rights, leaving genuine reviews, making complaints, asking for refunds, reporting issues, or contacting customer support.
Nothing in this policy removes or reduces your statutory rights.
You may still have rights under UK consumer law if goods are faulty, not as described, not of satisfactory quality, not fit for purpose, delayed or not delivered.
Consumer notices and contract terms must be fair. Unfair consumer terms and notices are not binding under the Consumer Rights Act 2015.
24. Changes to This Policy
We may update this Website Acceptable Use Policy from time to time.
Changes may be made because of:
- website updates;
- new account features;
- new review features;
- new security needs;
- new promotions;
- new supplier or creator features;
- legal or regulatory changes;
- misuse patterns.
The latest version will be posted on DonCapi.com.
25. Related Pages
You may also wish to read:
- Terms and Conditions;
- Privacy Policy;
- Cookie Policy;
- Account & Customer Account Policy;
- Customer Reviews & User Content Policy;
- Brand Protection & Anti-Counterfeit;
- Intellectual Property & Copyright Policy;
- Promotion Terms;
- Secure Shopping;
- Complaints Policy.
26. Contact DonCapi™
For questions about this policy, contact:
DonCapi™
41 Norman Avenue
London
N22 5ES
United Kingdom
Email: Ciao@DonCapi.com
Website: DonCapi.com
27. Brand Notice
DonCapi™ is a premium clothing and lifestyle brand. Any Italian-inspired, cinematic, luxury, old-world or characterful brand theme used on DonCapi.com is for lawful fashion branding and creative style only.
DonCapi™ does not promote unlawful activity, violence, intimidation, organised crime, harassment, exploitation or illegal conduct.
28. Copyright Notice
© 2026 – DonCapi™ – All rights reserved.