Effective date: 2026
Website: DonCapi.com
Brand: DonCapi™
Email: Ciao@DonCapi.com
DonCapi™ is committed to selling clothing, accessories and related fashion items that are safe, lawful and suitable for customers when used as intended.
This Product Safety & Recall Policy explains our approach to product safety, supplier checks, customer reporting, unsafe products, product recalls, corrective action and communication with customers.
This policy should be read together with our Terms and Conditions, Returns & Refunds Policy, Delivery Policy, Our Quality, Modern Slavery & Ethical Sourcing Statement, Sustainability Statement, and Complaints Policy.
Nothing in this policy removes or reduces your statutory rights.
1. Who We Are
DonCapi™
41 Norman Avenue
London
N22 5ES
United Kingdom
Email: Ciao@DonCapi.com
Website: DonCapi.com
In this policy, “DonCapi™”, “we”, “us” and “our” refer to DonCapi™. “You” and “your” refer to customers, website visitors and product users.
2. Our Product Safety Commitment
DonCapi™ aims to sell products that are:
- safe for normal and reasonably expected use;
- accurately described;
- suitable for their intended purpose;
- sourced from responsible suppliers where possible;
- checked for obvious safety or quality concerns;
- supported by clear product information;
- handled fairly if a safety issue is reported.
We do not knowingly sell unsafe products.
If we become aware of a serious safety issue, we will take appropriate steps to investigate and respond.
3. Products Covered by This Policy
This policy may apply to DonCapi™ products such as:
- T-shirts;
- hoodies;
- sweatshirts;
- joggers;
- trousers;
- caps;
- beanies;
- socks;
- bags;
- tote bags;
- accessories;
- packaging;
- limited drops;
- print-on-demand items;
- supplier-direct items;
- any other clothing or fashion-related products sold on DonCapi.com.
Some products may have specific safety, care, age, use or return information shown on the product page.
4. Product Safety Laws and Guidance
DonCapi™ aims to consider relevant UK product-safety duties and guidance, including where applicable:
- General Product Safety Regulations 2005;
- Consumer Rights Act 2015;
- UK product safety guidance from the Office for Product Safety and Standards;
- relevant trading standards guidance;
- applicable rules for specific product categories;
- relevant labelling, textile and consumer information requirements;
- product recall and corrective action guidance.
The exact legal requirements may vary depending on the product type.
5. Clothing Safety Considerations
For clothing, product safety may involve issues such as:
- choking hazards from detachable parts;
- unsafe cords or drawstrings;
- sharp trims or poor finishing;
- loose buttons or decorations;
- flammability concerns;
- allergic reactions or skin irritation;
- unsafe dyes or chemical residues;
- incorrect fibre or care information;
- poor stitching that creates use risks;
- children’s clothing safety risks;
- packaging hazards;
- misleading product information.
DonCapi™ aims to avoid products with obvious or known safety risks.
6. Accessories Safety Considerations
For accessories, safety may involve issues such as:
- small detachable parts;
- sharp edges;
- straps, cords or fastenings;
- magnets;
- metal parts;
- jewellery-type components;
- dyes, coatings or finishes;
- packaging risks;
- age suitability;
- choking, strangulation or entrapment risks.
Where accessories are sold, we aim to review product information and supplier details where practical.
7. Children’s Products
DonCapi™ is primarily a clothing and lifestyle brand. If we sell products intended for children, extra care may be required.
Children’s products may carry additional safety considerations, including:
- age suitability;
- small parts;
- drawstrings and cords;
- choking hazards;
- flammability;
- skin sensitivity;
- labelling;
- packaging safety;
- use instructions;
- compliance with relevant product rules.
If a product is not intended for children, it should not be treated as a children’s product.
Parents and guardians should review product information before purchase.
8. Product Descriptions and Warnings
We aim to provide clear product information where relevant.
Product pages may include:
- product type;
- size;
- colour;
- material;
- care instructions;
- fit information;
- safety notes;
- age guidance, if relevant;
- usage restrictions;
- return information;
- supplier or fulfilment notes.
Customers should read the product page, labels and care instructions before using an item.
9. Care Instructions and Safe Use
Customers should follow care labels and product instructions.
Incorrect washing, drying, ironing, storage or use may affect product quality and safety.
Examples of unsafe or damaging use may include:
- washing above the recommended temperature;
- tumble drying where not allowed;
- ironing directly over prints;
- using bleach where not allowed;
- exposing products to fire or high heat;
- allowing children to use packaging unsupervised;
- using accessories in a way not intended;
- modifying products;
- ignoring warnings or labels.
Please read our Clothing Care Guide for more information.
10. Supplier and Fulfilment Partner Responsibility
DonCapi™ may work with suppliers, manufacturers, print-on-demand providers, fulfilment partners, dropshipping partners, warehouses and couriers.
We expect suppliers and partners to provide products that are:
- lawful;
- safe;
- correctly described;
- fit for intended use;
- appropriately labelled where required;
- not counterfeit;
- not misleading;
- supported by accurate product information.
If a supplier provides unsafe, counterfeit, misleading or non-compliant products, we may stop selling those products or stop working with that supplier.
11. Product Checks
Where practical, DonCapi™ may carry out product checks such as:
- reviewing supplier information;
- checking product descriptions;
- ordering samples;
- checking fabric and garment quality;
- checking loose parts or trims;
- checking print or embroidery finish;
- checking product packaging;
- reviewing customer complaints;
- monitoring returns and defect patterns;
- reviewing product safety alerts where relevant;
- removing products that raise concerns.
The level of checking may depend on the product type, supplier, risk level and stage of the business.
12. Reporting a Product Safety Concern
If you believe a DonCapi™ product may be unsafe, stop using it and contact us as soon as possible.
Email:
Use the subject line:
Product Safety Concern – Order #[your order number]
Please include:
- your full name;
- order number;
- product name;
- size and colour;
- date received;
- description of the concern;
- photos or video where helpful;
- whether anyone was injured;
- whether medical advice was needed;
- whether the product has been used, washed or modified;
- your contact details.
Do not continue using a product if you believe it may cause harm.
13. What We May Do After a Safety Report
After receiving a product safety concern, we may:
- acknowledge your report;
- ask for more information;
- request photos or video;
- ask you to stop using the product;
- ask you to keep the product for inspection;
- ask you to return the product;
- contact the supplier or fulfilment partner;
- review similar complaints;
- check product records;
- review whether other customers may be affected;
- remove the product from sale while we investigate;
- issue safety instructions;
- offer a refund, replacement or other remedy where appropriate;
- report the issue to relevant authorities where required or appropriate.
The response will depend on the nature and seriousness of the concern.
14. Product Recalls
A product recall may happen if a product presents a safety risk and customers need to stop using it, return it, repair it, dispose of it or take another corrective action.
If DonCapi™ identifies or is informed of a product safety issue requiring recall action, we may take steps such as:
- removing the product from sale;
- contacting affected customers;
- publishing a notice on DonCapi.com;
- contacting suppliers or fulfilment partners;
- arranging return, replacement, repair or refund where appropriate;
- providing safety instructions;
- reporting to relevant authorities where required;
- keeping records of action taken.
The exact recall steps will depend on the product and the risk.
15. Recall Communication
If a recall or safety notice affects a product you bought, we may contact you using the details provided at checkout or in your DonCapi™ account.
This may include:
- email;
- account notice;
- website notice;
- delivery or postal contact, if needed;
- other reasonable communication methods.
Please keep your account and contact details up to date.
Important safety notices are service communications and may still be sent even if you have opted out of marketing emails.
16. What Customers Should Do During a Recall
If you receive a product recall or safety notice, you should:
- read the notice carefully;
- stop using the product if instructed;
- keep the product away from children if relevant;
- follow return, repair, disposal or refund instructions;
- contact us if you are unsure;
- not give, sell or donate the product to someone else if it may be unsafe.
Do not ignore a product safety notice.
17. Refunds, Replacements and Remedies
If a product is recalled or confirmed unsafe, the remedy may depend on the issue.
Possible remedies may include:
- refund;
- replacement;
- repair;
- modification;
- store credit, if you agree;
- safe disposal instruction;
- return postage support;
- other appropriate corrective action.
Your statutory rights are not affected.
18. Faulty Products vs Safety Risks
A product fault does not always mean a product is unsafe.
For example, a loose stitch may be a quality issue, while a detachable small part on a child’s product may be a safety issue.
We treat safety risks seriously and may handle them differently from ordinary quality complaints.
If you are unsure, contact us.
19. Customer Injury or Harm
If anyone is injured or harmed by a product, stop using the product and seek medical advice if needed.
Then contact:
Please include details of what happened and keep the product, packaging and any evidence where safe to do so.
If there is an immediate danger, contact emergency services or the appropriate authority.
20. Unsafe Product Reports to Authorities
Customers in the UK can report unsafe products through appropriate consumer advice or product safety routes.
In England and Wales, consumers can contact the Citizens Advice consumer helpline for unsafe product concerns. In Scotland, consumers can contact Advice Direct Scotland; in Northern Ireland, local district councils may handle concerns.
You may also check official UK product safety alerts, reports and recalls through GOV.UK.
21. Product Safety Alerts
DonCapi™ may review official product safety alerts where relevant to products we sell or may sell.
If we become aware of an alert affecting a product sold on DonCapi.com, we may investigate and take appropriate action.
This may include removing a product from sale, contacting customers, or working with suppliers.
22. Supplier-Direct and Dropshipped Products
Some DonCapi™ products may be shipped directly by selected suppliers, print-on-demand providers or fulfilment partners.
Even where a supplier helps fulfil an order, DonCapi™ will aim to deal responsibly with product safety concerns relating to products sold through DonCapi.com.
We may need to contact the supplier or fulfilment partner to investigate a concern.
23. Product Modifications
You should not modify DonCapi™ products in ways that could affect safety or quality.
Examples may include:
- cutting cords or seams incorrectly;
- adding unsafe attachments;
- removing safety labels;
- using accessories for unintended purposes;
- altering children’s items;
- exposing products to flame or high heat;
- using chemicals not suitable for clothing.
Damage or safety issues caused by misuse or modification may not be treated as a product fault.
24. Packaging Safety
Packaging should be kept away from babies and young children.
Packaging may include:
- plastic bags;
- tags;
- stickers;
- labels;
- tissue paper;
- boxes;
- mailer bags;
- inserts;
- small attachments.
Do not allow children to play with packaging, tags or small parts.
Dispose of packaging responsibly.
25. Allergies and Skin Sensitivity
Some customers may have sensitivities to fabrics, dyes, inks, detergents, packaging or trims.
If you have sensitive skin or allergies:
- check product information before ordering;
- wash clothing before wearing if suitable;
- stop wearing the item if irritation occurs;
- seek medical advice if needed;
- contact us if you believe a product caused a reaction.
We cannot guarantee that every product will be suitable for every allergy or sensitivity.
26. Record Keeping
DonCapi™ may keep records of product safety issues, including:
- customer reports;
- order details;
- supplier details;
- product batches where available;
- investigation notes;
- photos or evidence;
- actions taken;
- customer communications;
- refunds or remedies;
- product removals;
- recall actions.
These records help us manage safety, quality and legal responsibilities.
Personal information is handled in accordance with our Privacy Policy.
27. Continuous Improvement
DonCapi™ aims to improve product safety and quality over time.
This may include:
- better supplier checks;
- improved sample testing;
- clearer product pages;
- stronger product labelling;
- improved customer feedback processes;
- monitoring product complaints;
- reviewing official safety alerts;
- removing risky products;
- improving packaging safety;
- improving supplier standards.
Product safety is an ongoing responsibility.
28. Related Pages
You may also wish to read:
- Returns & Refunds Policy;
- Delivery Policy;
- Complaints Policy;
- Our Quality;
- Clothing Care Guide;
- Modern Slavery & Ethical Sourcing Statement;
- Brand Protection & Anti-Counterfeit;
- Terms and Conditions;
- Privacy Policy.
29. Contact DonCapi™
For product safety concerns, contact:
DonCapi™
41 Norman Avenue
London
N22 5ES
United Kingdom
Email: Ciao@DonCapi.com
Website: DonCapi.com
Use the subject line:
Product Safety Concern – Order #[your order number]
30. Brand Notice
DonCapi™ is a premium clothing and lifestyle brand. Any Italian-inspired, cinematic, luxury, old-world or characterful brand theme used on DonCapi.com is for lawful fashion branding and creative style only.
DonCapi™ does not promote unlawful activity, violence, intimidation, organised crime, harassment, exploitation or illegal conduct.
31. Copyright Notice
© 2026 – DonCapi™ – All rights reserved.