Effective date: 2026
Website: DonCapi.com
Brand: DonCapi™
Email: Ciao@DonCapi.com
This Children & Young People Policy explains how DonCapi.com should be used by children, young people, parents and guardians.
It covers age guidance, accounts, orders, payments, marketing, privacy, reviews, photos, promotions, customer support, and safety when young people interact with DonCapi™.
This policy should be read together with our Privacy Policy, Cookie Policy, Terms and Conditions, Account & Customer Account Policy, Newsletter & Marketing Preferences Policy, Customer Reviews & User Content Policy, Promotion Terms, Secure Shopping, and Website Acceptable Use Policy.
Nothing in this policy removes or reduces your statutory rights.
1. Who We Are
DonCapi™
41 Norman Avenue
London
N22 5ES
United Kingdom
Email: Ciao@DonCapi.com
Website: DonCapi.com
In this policy, “DonCapi™”, “we”, “us” and “our” refer to DonCapi™.
“You” and “your” may refer to customers, young people, parents, guardians, account holders, subscribers, website visitors and users of DonCapi.com.
2. Purpose of This Policy
This policy explains:
- who DonCapi.com is intended for;
- whether children can use DonCapi.com;
- how young people should use the website;
- when parent or guardian involvement is needed;
- how children’s personal information is handled;
- how marketing to young people is treated;
- how reviews, photos and user content should be submitted;
- how promotions and competitions may apply;
- how parents or guardians can contact us.
3. Who DonCapi.com Is Intended For
DonCapi.com is a general clothing and lifestyle ecommerce website.
It is not designed specifically for children.
DonCapi.com is mainly intended for adults and customers who can lawfully place orders, make payments, manage accounts, and understand online shopping terms.
Young people may browse DonCapi.com, but they should do so with parent or guardian involvement where appropriate.
4. Children Under 13
DonCapi.com is not intended for children under 13.
If you are under 13, you should not:
- create a DonCapi™ account;
- place an order;
- subscribe to marketing;
- enter competitions;
- submit reviews;
- upload photos;
- send personal information;
- use contact forms without parent or guardian help.
If we become aware that we have collected personal information from a child under 13 without appropriate parental responsibility involvement, we may delete the information or take other appropriate action.
5. Young People Aged 13 to 17
If you are aged 13 to 17, you should use DonCapi.com with the involvement and permission of a parent or guardian, especially when:
- placing an order;
- using payment details;
- creating an account;
- subscribing to emails;
- entering promotions;
- submitting reviews;
- uploading photos;
- contacting customer support;
- sharing personal information.
Parents or guardians should review orders, sizing, delivery, returns, payments and account settings before a young person buys anything.
6. Orders by Young People
Young people should not place orders on DonCapi.com without permission from a parent or guardian.
If an order is placed by someone under 18, DonCapi™ may contact the account holder, payment holder, parent or guardian where appropriate.
We may cancel, pause or review an order if we reasonably believe:
- the order was placed without permission;
- payment details were used without permission;
- the customer is too young to understand the transaction;
- the order creates a fraud or safeguarding concern;
- there is a legal or practical issue with completing the order.
This does not affect consumer rights where an order has been validly placed.
7. Payment Details
Young people must not use someone else’s payment card, PayPal account, Apple Pay, Google Pay, Klarna account, gift card, store credit or other payment method without permission.
DonCapi™ will never ask a child or young person to send full card details, passwords or banking login details by email or social media.
If a parent or guardian believes payment details were used without permission, they should contact us as soon as possible:
8. Customer Accounts
DonCapi.com may allow customers to create accounts.
If you are under 13, you should not create an account.
If you are aged 13 to 17, you should only create an account with parent or guardian involvement.
Account holders are responsible for:
- using accurate details;
- keeping login details safe;
- not sharing passwords;
- using the account lawfully;
- keeping saved addresses correct;
- not misusing promotions;
- not submitting fake reviews;
- not uploading unsafe or inappropriate content.
Please read our Account & Customer Account Policy.
9. Marketing to Children and Young People
DonCapi™ does not intend to knowingly send marketing to children under 13.
If you are aged 13 to 17, you should only subscribe to marketing with parent or guardian involvement.
Marketing may include:
- newsletters;
- new arrivals;
- restock alerts;
- limited drops;
- discount codes;
- style guides;
- abandoned basket reminders;
- product updates;
- promotional emails.
You can unsubscribe from marketing at any time.
Email marketing preferences are explained in our Newsletter & Marketing Preferences Policy.
10. Advertising and Children
DonCapi™ aims not to create advertising that directly pressures children to buy products or persuade adults to buy products for them.
Our advertising and marketing should be aimed at general fashion customers and should not exploit children’s inexperience, vulnerability or lack of understanding.
Where DonCapi™ uses social media, creator content or paid adverts, we expect campaigns to follow applicable advertising standards and platform rules.
11. Promotions, Competitions and Giveaways
DonCapi™ may run promotions, competitions or giveaways.
Some promotions may have age restrictions.
A promotion may require:
- parent or guardian consent;
- UK residency;
- minimum age;
- account registration;
- valid email address;
- social media account;
- compliance with promotion rules.
If you are under 18, you should not enter a DonCapi™ promotion without parent or guardian permission.
Promotion terms may be shown separately for each campaign.
Please read our Promotion Terms.
12. Reviews by Young People
If DonCapi.com allows reviews, young people should only submit reviews with parent or guardian involvement.
Reviews must be:
- genuine;
- honest;
- relevant;
- respectful;
- not fake;
- not abusive;
- not copied;
- not misleading;
- not containing private information.
Young people should not include personal details in reviews, such as:
- full address;
- school name;
- phone number;
- private email address;
- date of birth;
- personal photos;
- payment information;
- tracking details.
Please read our Customer Reviews & User Content Policy.
13. Photos and User Content
Young people should not upload photos or videos to DonCapi.com without parent or guardian permission.
Photos and videos should not include:
- private information;
- school uniforms showing school names;
- home addresses;
- other children without permission;
- unsafe situations;
- offensive material;
- unlawful content;
- content copied from someone else.
If DonCapi™ wants to feature customer content involving a young person, we may require parent or guardian permission.
14. Social Media
Young people should be careful when interacting with DonCapi™ or any brand on social media.
Do not send DonCapi™:
- passwords;
- full card details;
- private addresses;
- school details;
- identity documents;
- personal photos without permission;
- one-time passcodes;
- sensitive personal information.
Be careful of fake accounts pretending to be DonCapi™.
The official DonCapi™ website is:
DonCapi.com
Official email:
Please read our Secure Shopping and Brand Protection & Anti-Counterfeit pages.
15. Personal Information
DonCapi™ may process personal information to provide ecommerce services, such as:
- orders;
- delivery;
- customer support;
- accounts;
- returns;
- refunds;
- fraud prevention;
- product safety;
- marketing where permitted;
- reviews and user content where submitted.
Children and young people should not provide personal information unless necessary and, where appropriate, with parent or guardian involvement.
Please read our Privacy Policy.
16. Children’s Privacy
Children’s personal information deserves extra care.
Where DonCapi™ becomes aware that personal information belongs to a child or young person, we will aim to handle it appropriately and in line with applicable data protection law.
This may include:
- using clear language;
- limiting unnecessary collection;
- avoiding inappropriate marketing;
- deleting under-13 account data where appropriate;
- asking for parent or guardian involvement where needed;
- handling privacy requests carefully;
- protecting customer records.
17. Data Protection Rights for Children and Parents
Children and young people may have data protection rights.
Parents or guardians may also contact DonCapi™ where they have concerns about a child’s personal information.
Rights may include asking us to:
- access personal information;
- correct personal information;
- delete certain personal information;
- restrict certain processing;
- stop direct marketing;
- review account information;
- remove certain user content.
Contact:
We may need to verify identity and parental responsibility before acting on some requests.
Please read our Data Protection Rights Request Policy.
18. Age Verification
DonCapi™ may not always actively verify every user’s age.
However, we may ask for confirmation or take action if we reasonably believe:
- a user is under 13;
- a young person is using payment details without permission;
- a promotion has age restrictions;
- personal information has been submitted by a child;
- a safeguarding or privacy issue exists;
- an account is being misused.
We may restrict, suspend or delete accounts where appropriate.
19. Age-Restricted Products
DonCapi™ currently focuses on clothing, fashion items and related lifestyle products.
If DonCapi™ ever sells age-restricted products, we must take appropriate steps to prevent underage sales.
Retailers are responsible for ensuring they do not sell age-restricted products online to people under the minimum legal age, and effective age-verification systems may be required.
If DonCapi™ later adds age-restricted products, this policy and checkout processes should be updated.
20. Product Safety and Children
Some clothing or accessories may not be suitable for young children.
Parents and guardians should check product information before giving items to children.
This may include checking:
- small parts;
- cords and drawstrings;
- loose trims;
- packaging;
- age suitability;
- choking risks;
- skin sensitivities;
- care instructions.
Packaging should be kept away from babies and young children.
Please read our Product Safety & Recall Policy.
21. Gift Cards and Young People
If DonCapi™ offers gift cards, young people should only buy or use them with parent or guardian involvement.
Gift cards should be treated carefully like cash.
Do not share gift card codes publicly.
Please read our Gift Cards page.
22. Buy Now Pay Later
Buy-now-pay-later services, if available, are usually intended for adults and may involve credit or payment obligations.
Young people should not use buy-now-pay-later services unless legally allowed and with appropriate adult involvement.
Third-party provider terms may apply.
Please read our Payment Methods page.
23. Account Misuse by Young People
Young people must not misuse DonCapi.com.
This includes:
- fake accounts;
- fake reviews;
- unauthorised orders;
- using someone else’s payment details;
- abusing promotions;
- uploading inappropriate content;
- impersonating others;
- harassing support staff;
- attempting to bypass security;
- sharing private information.
Please read our Website Acceptable Use Policy.
24. Parent and Guardian Responsibilities
Parents and guardians should help young people understand:
- online shopping costs;
- delivery and return rules;
- sizing choices;
- payment safety;
- personal data privacy;
- marketing subscriptions;
- fake websites and scams;
- responsible use of reviews and photos;
- the importance of not sharing private information.
Parents and guardians should supervise online purchases by young people where appropriate.
25. If a Child Has Used DonCapi.com Without Permission
If you believe a child or young person has used DonCapi.com without permission, contact:
Please include:
- your name;
- relationship to the child;
- order number, if any;
- account email address, if known;
- description of concern;
- what action you are requesting.
We may need to verify identity, account ownership and parental responsibility before taking action.
26. If a Child Has Subscribed to Marketing
If you believe a child has subscribed to DonCapi™ marketing without permission, contact:
Please include the email address concerned.
You can also use the unsubscribe link in any DonCapi™ marketing email.
27. If a Child Has Uploaded Content
If you believe a child has uploaded content to DonCapi.com or DonCapi™ social features without permission, contact:
Please include:
- page URL;
- screenshot;
- account name if visible;
- reason for concern;
- your relationship to the child;
- what action you are requesting.
We will review the issue and take appropriate action where needed.
28. Safeguarding Concerns
If DonCapi™ becomes aware of a serious concern involving a child’s safety, privacy or welfare, we may take appropriate action.
This may include:
- removing content;
- restricting an account;
- contacting the parent or guardian where appropriate;
- preserving evidence;
- reporting to relevant authorities where required or appropriate.
29. Plain Language
Where DonCapi™ provides privacy or account information to children or young people, we aim to use clear language.
Children and young people should be able to understand key points such as:
- what information is being collected;
- why it is needed;
- whether it will be public;
- how to ask for help;
- how to unsubscribe;
- how to report a problem;
- how to contact DonCapi™.
30. Changes to This Policy
We may update this Children & Young People Policy from time to time.
Changes may be made because of:
- website changes;
- account feature changes;
- marketing changes;
- promotion changes;
- privacy law updates;
- advertising guidance updates;
- product category changes;
- safety concerns.
The latest version will be posted on DonCapi.com.
31. Related Pages
You may also wish to read:
- Privacy Policy;
- Cookie Policy;
- Terms and Conditions;
- Account & Customer Account Policy;
- Newsletter & Marketing Preferences Policy;
- Customer Reviews & User Content Policy;
- Promotion Terms;
- Secure Shopping;
- Product Safety & Recall Policy;
- Website Acceptable Use Policy;
- Data Protection Rights Request Policy.
32. Contact DonCapi™
For questions about children, young people, accounts, privacy, orders or marketing, contact:
DonCapi™
41 Norman Avenue
London
N22 5ES
United Kingdom
Email: Ciao@DonCapi.com
Website: DonCapi.com
33. Brand Notice
DonCapi™ is a premium clothing and lifestyle brand. Any Italian-inspired, cinematic, luxury, old-world or characterful brand theme used on DonCapi.com is for lawful fashion branding and creative style only.
DonCapi™ does not promote unlawful activity, violence, intimidation, organised crime, harassment, exploitation or illegal conduct.
34. Copyright Notice
© 2026 – DonCapi™ – All rights reserved.