Effective date: 2026
Website: DonCapi.com
Brand: DonCapi™
Email: Ciao@DonCapi.com
DonCapi™ is committed to making DonCapi.com accessible and usable for as many people as possible.
We want every customer to be able to browse our clothing, read product information, choose sizes, use the basket, complete checkout, contact us, read our policies and manage their shopping experience with confidence.
This Accessibility Statement explains the steps we aim to take, the standards we work towards, known possible limitations, and how you can contact us if you experience an accessibility issue.
1. Who We Are
DonCapi™
41 Norman Avenue
London
N22 5ES
United Kingdom
Email: Ciao@DonCapi.com
Website: DonCapi.com
In this statement, “DonCapi™”, “we”, “us” and “our” refer to DonCapi™. “You” and “your” refer to visitors, customers, account holders and users of DonCapi.com.
2. Our Accessibility Aim
We aim to make DonCapi.com accessible, inclusive and easy to use.
Our goal is for customers to be able to:
- navigate the website using a keyboard;
- use the website with screen readers and assistive technologies;
- zoom in without content breaking;
- read text clearly;
- understand buttons, links and forms;
- complete checkout without unnecessary barriers;
- access product information, size guides and legal policies;
- contact us if something does not work properly.
We aim to follow recognised accessibility principles and improve the website over time.
3. Accessibility Standards
We aim to work towards the Web Content Accessibility Guidelines, commonly known as WCAG.
Our target is to make DonCapi.com as close as reasonably possible to:
WCAG 2.2 Level AA
WCAG guidance is based on making websites:
- perceivable — information should be presented in ways users can perceive;
- operable — users should be able to navigate and use the interface;
- understandable — content and actions should be clear;
- robust — content should work with different browsers, devices and assistive technologies.
4. What We Are Doing to Improve Accessibility
We aim to support accessibility by working on:
- clear page headings;
- readable text;
- good colour contrast;
- meaningful link text;
- descriptive image alt text where appropriate;
- keyboard-friendly navigation;
- accessible forms;
- visible focus states;
- clear error messages;
- simple checkout flow;
- mobile-friendly layout;
- responsive design;
- readable product descriptions;
- accessible policy pages;
- consistent navigation;
- logical page structure;
- reduced use of unnecessary motion;
- compatibility with modern browsers and assistive technologies.
5. Text and Readability
We aim to make text clear and readable by using:
- plain language where possible;
- readable font sizes;
- clear headings;
- short paragraphs;
- sufficient spacing;
- strong contrast between text and background;
- clear product information;
- simple instructions for orders, returns, delivery and sizing.
If you find any text difficult to read or understand, contact us and we will try to help.
6. Images and Alt Text
DonCapi.com may use product images, banners, logos, lifestyle images and promotional graphics.
We aim to use alt text where images provide meaningful information.
Decorative images may have empty or minimal alt text so they do not create unnecessary noise for screen reader users.
Product images should be supported by written product descriptions, including key details such as colour, fit, material and size options where available.
7. Keyboard Navigation
We aim for DonCapi.com to be usable with a keyboard.
Users should be able to:
- move through menus;
- access links and buttons;
- use forms;
- add products to basket;
- review basket;
- move through checkout;
- submit forms;
- access important account features.
We aim to make keyboard focus visible so users can see where they are on the page.
8. Forms and Checkout
We aim to make forms and checkout as accessible as possible.
This includes:
- clear form labels;
- helpful instructions;
- visible error messages;
- logical field order;
- accessible required-field indicators;
- clear payment and delivery steps;
- clear confirmation messages;
- avoiding unnecessary repeated entry where possible.
If you experience difficulty placing an order, contact us at:
9. Colours and Contrast
DonCapi™ uses a premium visual style that may include dark colours, gold accents, luxury branding and cinematic design.
We aim to ensure that important text, buttons and links remain readable with sufficient contrast.
We will continue reviewing colours and contrast as the brand design develops.
10. Motion, Animation and Visual Effects
DonCapi.com may use animations, hover effects, banners, sliders or visual transitions.
We aim to keep motion controlled and avoid effects that make the website difficult to use.
Where possible, we aim to respect device or browser settings such as reduced motion preferences.
11. Mobile and Responsive Use
DonCapi.com is intended to work on desktop, tablet and mobile devices.
We aim to make important features usable on smaller screens, including:
- menus;
- product pages;
- size guide;
- basket;
- checkout;
- contact forms;
- policy pages;
- account pages.
If something does not work properly on your device, please let us know.
12. Assistive Technology
We aim for DonCapi.com to work with commonly used assistive technologies, such as:
- screen readers;
- screen magnifiers;
- keyboard-only navigation;
- speech recognition tools;
- browser zoom;
- high-contrast settings;
- mobile accessibility tools.
Because assistive technologies, browsers, devices and plugins vary, some issues may still occur. We welcome feedback so we can improve.
13. Known Possible Limitations
DonCapi.com is a developing ecommerce website. Some accessibility issues may exist from time to time, especially where features are provided by third-party plugins, payment systems, marketing tools, cookie tools, embedded content or fulfilment integrations.
Possible limitations may include:
- third-party payment pages or widgets;
- third-party cookie consent tools;
- embedded social media content;
- review widgets;
- live chat tools;
- maps or videos;
- product images without full descriptive detail;
- older uploaded images or graphics;
- occasional contrast issues in promotional banners;
- plugin-generated forms or checkout features;
- PDF documents, if used;
- automated product feeds or supplier content.
We aim to review and improve these areas over time.
14. Third-Party Content and Services
DonCapi.com may use third-party services such as:
- payment providers;
- delivery tracking tools;
- analytics platforms;
- advertising tools;
- social media embeds;
- review platforms;
- cookie consent tools;
- email marketing forms;
- WooCommerce extensions;
- WordPress plugins.
We do not fully control the accessibility of third-party content or systems, but we aim to choose reputable providers and improve the customer experience where possible.
15. PDFs and Downloadable Documents
If DonCapi.com provides downloadable documents, we aim to make them accessible where reasonably possible.
Where a document is not accessible, you can contact us to request the information in another format.
Email: Ciao@DonCapi.com
16. Alternative Formats
If you need information from DonCapi.com in a different format, contact us.
Examples may include:
- larger text;
- plain text;
- simplified wording;
- accessible PDF;
- email explanation;
- help with order information;
- help understanding a policy.
Contact:
Please tell us what you need and how we can help.
17. Reporting an Accessibility Problem
If you find an accessibility problem on DonCapi.com, please contact us.
Email: Ciao@DonCapi.com
Please include:
- the page URL;
- what you were trying to do;
- what went wrong;
- your device type;
- browser name and version, if known;
- assistive technology used, if any;
- screenshots or screen recording, if helpful;
- your contact details if you want a reply.
We will review the issue and try to improve the website where reasonably possible.
18. Response to Accessibility Feedback
We aim to respond to accessibility feedback as soon as reasonably possible.
Some fixes may be quick. Others may require technical development, plugin changes, supplier support or theme updates.
We will prioritise issues that prevent customers from:
- reading important information;
- selecting products;
- using the basket;
- completing checkout;
- contacting us;
- accessing legal or policy information;
- managing orders or returns.
19. Ongoing Improvements
Accessibility is an ongoing process.
As DonCapi.com develops, we aim to:
- review key pages;
- check product pages;
- test checkout;
- improve headings and structure;
- improve colour contrast;
- add better alt text;
- improve mobile usability;
- reduce barriers in forms;
- review plugins and third-party tools;
- update this statement when needed.
20. Browser and Device Support
DonCapi.com is intended to work with modern browsers and devices.
For the best experience, we recommend using an up-to-date version of:
- Chrome;
- Safari;
- Firefox;
- Edge;
- iOS browsers;
- Android browsers.
Older browsers may not support all features correctly.
21. Legal Note
This Accessibility Statement is provided to explain DonCapi™’s accessibility aims and improvement approach.
DonCapi™ is a private ecommerce brand, not a public sector body. However, we recognise the importance of accessibility, inclusive design and fair customer access.
Nothing in this statement removes any legal rights you may have under applicable UK law.
22. Contact DonCapi™
For accessibility questions, feedback or requests, contact:
DonCapi™
41 Norman Avenue
London
N22 5ES
United Kingdom
Email: Ciao@DonCapi.com
Website: DonCapi.com
23. Preparation of This Statement
This Accessibility Statement was prepared in 2026.
It should be reviewed when major design, theme, checkout, plugin or platform changes are made to DonCapi.com.
24. Brand Notice
DonCapi™ is a premium clothing and lifestyle brand. Any Italian-inspired, cinematic, luxury, old-world or characterful brand theme used on DonCapi.com is for lawful fashion branding and creative style only.
DonCapi™ does not promote unlawful activity, violence, intimidation, organised crime, harassment, exploitation or illegal conduct.
25. Copyright Notice
© 2026 – DonCapi™ – All rights reserved.