Effective date: 2026
Website: DonCapi.com
Brand: DonCapi™
Email: Ciao@DonCapi.com
This Account & Customer Account Policy explains how customer accounts may work on DonCapi.com, including account creation, login security, saved details, order history, guest checkout, account misuse, password safety, account closure and privacy rights.
This policy should be read together with our Terms and Conditions, Privacy Policy, Cookie Policy, Secure Shopping, Payment Methods, Returns & Refunds Policy, and Newsletter & Marketing Preferences Policy.
1. Who We Are
DonCapi™
41 Norman Avenue
London
N22 5ES
United Kingdom
Email: Ciao@DonCapi.com
Website: DonCapi.com
In this policy, “DonCapi™”, “we”, “us” and “our” refer to DonCapi™. “You” and “your” refer to customers, account holders and users of DonCapi.com.
2. Customer Accounts
DonCapi.com may allow customers to create an account.
A customer account may help you:
- view order history;
- save delivery details;
- manage billing details;
- access downloads, if offered;
- manage wishlist items, if enabled;
- track orders, where supported;
- manage marketing preferences, where supported;
- make future checkout faster;
- manage returns or support requests, where available.
Some features may not be available immediately and may depend on the website setup.
3. Guest Checkout
DonCapi.com may allow guest checkout.
If guest checkout is available, you may be able to place an order without creating an account.
Even if you checkout as a guest, we still need to process information such as your name, email address, payment status, billing details, delivery details and order information so we can complete your order.
Please read our Privacy Policy for more information.
4. Creating an Account
To create an account, you may need to provide:
- name;
- email address;
- password;
- billing address;
- delivery address;
- phone number, where needed for delivery;
- marketing preferences, if selected.
You agree to provide accurate and current information.
You must not create an account using false details, another person’s details, stolen information or an email address you are not authorised to use.
5. Account Eligibility
DonCapi.com is not intended for children under 13.
If you are under 13, you should not create an account.
If you are aged 13 to 17, you should use DonCapi.com with the involvement and permission of a parent or guardian, especially when placing orders, using payment methods or subscribing to marketing.
We may close or restrict accounts where we reasonably believe age, misuse or safety concerns apply.
6. Your Login Details
You are responsible for keeping your login details secure.
You should:
- use a strong password;
- not share your password;
- not reuse passwords from other websites;
- keep your email account secure;
- log out on shared devices;
- use a password manager where possible;
- tell us if you suspect unauthorised access.
Do not send your password to DonCapi™ by email.
7. Password Resets
If you forget your password, use the password reset feature on DonCapi.com.
Password reset emails may be sent to the email address linked to your account.
For security reasons, we may not be able to reset your password manually without verifying your identity.
If you did not request a password reset but receive one, you should ignore the email and consider changing your password.
8. Account Security
We aim to protect customer accounts using reasonable security measures.
These may include:
- encrypted passwords;
- secure login systems;
- SSL/TLS encryption;
- fraud prevention tools;
- account activity checks;
- password reset controls;
- restricted admin access;
- security plugins or monitoring tools.
No website or account system is completely risk-free. You must also take reasonable steps to protect your own account.
9. Unauthorised Account Access
If you believe your account has been accessed without permission, contact us immediately.
Email:
Please include:
- your full name;
- account email address;
- order number, if relevant;
- description of the issue;
- any suspicious activity noticed.
We may ask questions to verify your identity before helping.
10. Saved Addresses
Your account may allow you to save billing and delivery addresses.
You are responsible for keeping saved addresses accurate.
Before placing an order, check that your delivery address is correct.
DonCapi™ is not responsible for delays, failed delivery or lost parcels caused by incorrect address information provided by you.
If you need to change an address after ordering, contact us as soon as possible. Changes may not be possible once an order is processed, produced, packed, dispatched or sent to a fulfilment partner.
11. Order History
Your account may show order history.
Order history may include:
- order number;
- order date;
- products ordered;
- order status;
- delivery details;
- payment status;
- refund status;
- tracking information, where available.
Order history is provided for convenience and may not always show every detail of an order.
For order help, contact:
12. Wishlist and Saved Items
If DonCapi.com offers wishlist or saved item features, these may allow you to save products for later.
Saving a product does not reserve it.
Products in a wishlist may:
- change price;
- go out of stock;
- be discontinued;
- become unavailable in your size;
- be removed from DonCapi.com;
- become subject to new terms or product notes.
Always check the product page before ordering.
13. Marketing Preferences
Your account may allow you to manage marketing preferences.
You may be able to opt in or opt out of:
- newsletters;
- new arrivals;
- restock alerts;
- limited drops;
- promotional emails;
- abandoned basket reminders;
- style updates;
- Journal updates;
- creator campaigns.
You can unsubscribe from marketing at any time.
Service messages about orders, returns, refunds, delivery, account security, product safety or legal notices may still be sent even if you unsubscribe from marketing.
14. Account Privacy
Personal information linked to your account is handled in accordance with our Privacy Policy.
This may include:
- name;
- email address;
- billing address;
- delivery address;
- phone number;
- order history;
- support messages;
- account preferences;
- marketing choices;
- security logs.
You may have rights under UK data protection law, including rights to access, correct, delete, restrict or object to certain uses of your personal data.
For privacy requests, contact:
15. Account Deletion Requests
You may ask us to delete or close your account.
Email:
Please include:
- your full name;
- account email address;
- request to close or delete the account.
We may need to verify your identity before completing the request.
Account deletion may not remove all information immediately. We may need to keep certain records for legal, tax, accounting, fraud prevention, dispute, refund, delivery, product safety or consumer rights reasons.
Please read our Privacy Policy for more detail.
16. Closing Your Account
If your account is closed:
- you may lose access to order history;
- saved addresses may be removed;
- wishlists may be removed;
- account preferences may be removed;
- you may need to contact us for old order information;
- some legal records may still be retained where required.
Closing an account does not automatically cancel active orders.
If you want to cancel an order, read our Cancellation Policy and contact us separately.
17. Account Misuse
You must not misuse a DonCapi™ account.
Misuse may include:
- creating fake accounts;
- using another person’s details;
- using stolen payment information;
- placing fraudulent orders;
- abusing discount codes;
- creating multiple accounts to misuse promotions;
- submitting fake reviews;
- attempting chargeback abuse;
- scraping website data;
- trying to access restricted systems;
- harassing staff or customers;
- using the account for illegal activity.
We may restrict, suspend or close accounts where misuse is suspected.
18. Multiple Accounts
You should not create multiple accounts to bypass rules, exploit promotions, avoid restrictions or hide misuse.
We may merge, restrict, suspend or close duplicate accounts where appropriate.
Promotions may be limited to one use per customer, household, email address, account, payment method or delivery address.
19. Fraud Prevention
Accounts and orders may be checked for fraud prevention.
We may review:
- account details;
- order history;
- payment method;
- billing address;
- delivery address;
- IP address;
- device information;
- unusual order patterns;
- chargeback history;
- promotion use.
If fraud is suspected, we may delay or cancel orders, request verification, restrict the account or refuse future orders.
20. Account Suspension or Restriction
We may suspend or restrict an account if we reasonably believe:
- the account has been compromised;
- the account is being misused;
- false information was provided;
- payment fraud is suspected;
- promotions are being abused;
- reviews are being manipulated;
- the account breaches our Terms and Conditions;
- the account creates a security or legal risk.
Where appropriate, we may contact you for more information.
21. Customer Support and Account Access
For account support, contact:
Please include:
- account email address;
- full name;
- order number, if relevant;
- short description of the issue.
For security reasons, we may ask for verification before discussing account details.
We will not ask you to send your full password, full card number or card security code.
22. Account Emails
You may receive account-related emails, such as:
- account creation confirmation;
- password reset emails;
- login alerts, if enabled;
- order confirmations;
- delivery updates;
- refund updates;
- privacy notices;
- security notices;
- product safety or recall notices.
These emails may be sent even if you are not subscribed to marketing, because they are service or security messages.
23. Account Accuracy
You are responsible for keeping your account information accurate.
This includes:
- name;
- email address;
- phone number;
- delivery address;
- billing address;
- marketing preferences.
If inaccurate information causes delivery, payment, refund or account issues, DonCapi™ may not be responsible for avoidable problems caused by the incorrect information.
24. No Transfer of Account
Your DonCapi™ account is personal to you.
You must not sell, transfer, lend or share your account with another person.
If you believe someone else is using your account, contact us immediately.
25. Website Availability
Account features may not always be available.
Downtime may happen because of:
- maintenance;
- updates;
- technical issues;
- security checks;
- plugin changes;
- hosting problems;
- payment provider issues;
- events outside our control.
We aim to restore access as soon as reasonably possible.
26. Related Pages
You may also wish to read:
- Terms and Conditions;
- Privacy Policy;
- Cookie Policy;
- Secure Shopping;
- Payment Methods;
- Delivery Policy;
- Returns & Refunds Policy;
- Cancellation Policy;
- Newsletter & Marketing Preferences Policy;
- Customer Reviews & User Content Policy.
27. Contact DonCapi™
For account questions, contact:
DonCapi™
41 Norman Avenue
London
N22 5ES
United Kingdom
Email: Ciao@DonCapi.com
Website: DonCapi.com
28. Brand Notice
DonCapi™ is a premium clothing and lifestyle brand. Any Italian-inspired, cinematic, luxury, old-world or characterful brand theme used on DonCapi.com is for lawful fashion branding and creative style only.
DonCapi™ does not promote unlawful activity, violence, intimidation, organised crime, harassment, exploitation or illegal conduct.
29. Copyright Notice
© 2026 – DonCapi™ – All rights reserved.