Find answers to common questions about DonCapi™ orders, sizing, delivery, returns, refunds, payments, products and customer support.
If you still need help, contact us at:
General Questions
What is DonCapi™?
DonCapi™ is a premium clothing and lifestyle brand focused on high-quality everyday fashion, clean fits, timeless confidence and Italian-inspired style.
We sell clothing and related fashion items including T-shirts, hoodies, sweatshirts, joggers, caps, socks, accessories and limited drops.
What does DonCapi™ mean?
DonCapi™ is a brand name built around confidence, presence and timeless style.
The brand carries an Italian-inspired, cinematic, luxury fashion mood. It is about clothing that feels sharp, composed and impossible to ignore.
What is the DonCapi™ slogan?
Our slogan is:
We make ’em an offer they can’t refuse.
For DonCapi™, this means premium style, quality and confidence presented in a way that stands out.
Is DonCapi™ a UK brand?
Yes. DonCapi™ is based in London, United Kingdom.
DonCapi™
41 Norman Avenue
London
N22 5ES
United Kingdom
Website: DonCapi.com
Email: Ciao@DonCapi.com
Orders
How do I place an order?
Choose the product you want, select your size, colour and quantity, then add it to your basket.
When ready, go to checkout, enter your delivery and payment details, review your order and complete payment.
After placing your order, you should receive an order confirmation email.
I did not receive my order confirmation. What should I do?
First, check your spam, junk or promotions folder.
If you still cannot find it, contact us at:
Please include the name and email address used at checkout.
Can I change my order after placing it?
Contact us as soon as possible at:
We will try to help, but changes may not be possible once the order has been processed, sent to a fulfilment partner, produced, packed or dispatched.
This is especially important for made-to-order, printed, embroidered or personalised items.
Can I cancel my order?
You may be able to cancel your order before it is processed or dispatched.
For many online orders, UK customers also have cancellation rights after delivery, unless an exception applies.
Some products, such as personalised, made-to-order, printed or embroidered items, may have different cancellation rules unless they are faulty or not as described.
Please read our Returns & Refunds Policy for full details.
Why was my order cancelled?
An order may be cancelled if:
- the item is out of stock;
- payment was not authorised;
- fraud checks failed;
- there was a pricing or product error;
- delivery is not available to your address;
- a fulfilment partner cannot complete the order;
- the order appears suspicious or abusive.
If payment was taken for a cancelled order, we will refund the amount due.
Sizing & Fit
How do I choose the right size?
Please check our Size Guide before ordering.
Sizing can vary depending on product type, fit, fabric and supplier.
If you are unsure, contact us before ordering:
Include the product name, your usual size and whether you prefer a slim, regular, relaxed or oversized fit.
Does DonCapi™ fit true to size?
Many DonCapi™ pieces are intended to fit true to size, but this can vary by product.
For a clean premium fit, choose your usual size.
For a relaxed streetwear look, consider sizing up.
Always check the product description and Size Guide.
What does oversized fit mean?
Oversized fit means the item is intentionally designed to look larger, looser or more relaxed than a standard fit.
If you want a normal fit, you may prefer to size down depending on the product.
What does relaxed fit mean?
Relaxed fit means the item has extra room for comfort and movement, without being extremely oversized.
It is usually a good option for everyday casual styling.
Can I exchange for another size?
Exchanges may be available depending on stock and product type.
Contact us at:
Please include your order number and the size you want.
Some made-to-order, personalised, printed or embroidered items may not be exchangeable unless faulty or not as described.
Products
What type of clothing does DonCapi™ sell?
DonCapi™ may sell:
- T-shirts;
- hoodies;
- sweatshirts;
- joggers;
- trousers;
- caps;
- socks;
- accessories;
- seasonal products;
- limited edition drops;
- premium everyday essentials.
Are DonCapi™ products made-to-order?
Some DonCapi™ products may be made-to-order, print-on-demand, embroidered after purchase, supplied by fulfilment partners or shipped directly by selected suppliers.
Product pages should explain where this applies.
Made-to-order items may take longer to dispatch and may have different return rules unless faulty or not as described.
Will colours look exactly like the photos?
We aim to show product colours as accurately as possible.
However, colours may appear slightly different depending on:
- screen brightness;
- device display settings;
- lighting;
- photography;
- production batch;
- fabric type.
Will product measurements always be exact?
Measurements may vary slightly due to manufacturing tolerances, fabric type, washing, finishing and supplier differences.
Use the Size Guide and product description as a guide before ordering.
How should I care for DonCapi™ clothing?
Always follow the care label on the garment.
General care tips:
- wash similar colours together;
- wash printed garments inside out;
- avoid bleach;
- avoid high heat;
- avoid tumble drying unless the label allows it;
- iron inside out where needed;
- do not iron directly over prints or embroidery.
Incorrect washing or drying may affect shape, size, colour and print quality.
Delivery
Where does DonCapi™ deliver?
DonCapi™ may deliver within the United Kingdom and, where available, selected international destinations.
Available delivery options may depend on your address, product type, supplier, fulfilment partner and courier availability.
How long does delivery take?
Delivery times depend on the product and delivery option chosen.
Some products may be ready-stock items. Others may be made-to-order, printed, embroidered or supplied by a fulfilment partner, which can take longer.
Estimated delivery information may be shown at checkout or in your order confirmation.
Will my items arrive together?
Not always.
If your order contains products from different fulfilment partners, suppliers or production methods, items may arrive separately.
You should not usually be charged extra for split delivery unless clearly stated before purchase.
How do I track my order?
If tracking is available, you may receive a tracking link by email.
Tracking may take time to update after dispatch.
If you need help, contact:
Include your order number and tracking number, if available.
My parcel says delivered but I cannot find it. What should I do?
Please check:
- your delivery address;
- safe places;
- neighbours;
- reception, concierge or mailroom;
- household members;
- courier tracking notes.
Then contact us at:
Please include your order number and delivery postcode.
What happens if I entered the wrong address?
Contact us immediately at:
We will try to help, but address changes may not be possible once the order has been processed, produced, packed, dispatched or sent to a fulfilment partner.
If an order is delayed, lost or returned because of an incorrect address provided by you, extra costs may apply.
Returns, Refunds & Exchanges
What is your returns policy?
For many online orders, UK customers may have the right to cancel within 14 days after receiving the goods.
DonCapi™ may also offer a goodwill returns period for eligible items, subject to condition and product type.
Please read our Returns & Refunds Policy for full details.
How do I start a return?
Email:
Use the subject line:
Return Request – Order #[your order number]
Include:
- your full name;
- order number;
- item or items you want to return;
- reason for return;
- whether you want a refund, exchange or replacement;
- photos if the item is faulty, damaged or incorrect.
Please do not send items back before receiving return instructions.
Can I return worn clothing?
Usually no, unless the item is faulty or not as described.
For a change of mind return, the item should normally be:
- unused;
- unworn except for trying on;
- clean;
- unwashed;
- undamaged;
- free from odours, stains, makeup, pet hair or marks;
- returned with tags and packaging where possible.
Can I return personalised or made-to-order items?
Personalised, made-to-order, printed-on-demand or embroidered items may not be returnable for change of mind where the law allows.
You still have rights if the item is faulty, not as described or not of satisfactory quality.
How long does a refund take?
Once your return has been received and checked, we will process any refund due.
Refunds are usually made to the original payment method.
Your bank or payment provider may take additional time to show the refund.
What if my item is faulty or incorrect?
Contact us as soon as possible at:
Please include:
- order number;
- description of the problem;
- clear photos or video where helpful;
- whether you prefer a refund, replacement or exchange where available.
We will deal with faulty, damaged, incorrect or not-as-described items in accordance with your legal rights.
Payments
What payment methods do you accept?
Available payment methods may be shown at checkout and may include:
- debit card;
- credit card;
- PayPal;
- Apple Pay;
- Google Pay;
- Klarna or other buy-now-pay-later options, if enabled;
- gift card or store credit, if offered.
Is payment secure?
We aim to use secure payment providers and SSL/TLS website encryption.
We do not intend to store full card numbers or full card security codes on our own systems.
Payment providers may carry out fraud checks and payment authentication.
Why was my payment declined?
Payments may be declined because of:
- insufficient funds;
- incorrect card details;
- bank security checks;
- failed authentication;
- fraud prevention rules;
- expired card;
- billing address mismatch;
- payment provider error.
Please contact your bank or payment provider if you are unsure.
Discounts & Promotions
Can I use more than one discount code?
Usually only one discount code can be used per order unless a promotion clearly says otherwise.
Discount codes may be subject to minimum spend, expiry dates, product exclusions and other conditions.
I forgot to use my discount code. Can it be added after ordering?
Discount codes usually cannot be added after an order is placed.
You can contact us, but we do not guarantee that a discount can be applied retrospectively.
Why is my discount code not working?
A code may not work if:
- it has expired;
- it has already been used;
- minimum spend is not met;
- the product is excluded;
- the code is typed incorrectly;
- the promotion has ended;
- it cannot be combined with another offer.
Accounts
Do I need an account to order?
You may be able to checkout as a guest, depending on the website settings.
Creating an account can make it easier to view order history, save details and manage future purchases.
I forgot my password. What should I do?
Use the password reset option on DonCapi.com.
If you still need help, contact:
Never send your password by email.
Can I delete my account?
You can contact us at:
We may need to keep certain order, tax, fraud prevention or legal records even if your account is deleted.
Please read our Privacy Policy for more information.
Privacy & Cookies
How does DonCapi™ use my personal information?
We use personal information to process orders, deliver products, provide customer support, manage accounts, improve the website, prevent fraud, send service messages and, where permitted, send marketing.
Please read our Privacy Policy for full details.
Does DonCapi™ use cookies?
Yes. DonCapi.com may use cookies for basket, checkout, login, security, analytics, marketing and website improvement.
Please read our Cookie Policy for full details.
How do I unsubscribe from marketing emails?
Click the unsubscribe link in the marketing email or contact:
You may still receive important service messages about orders, delivery, returns or account security.
Collaborations & Suppliers
Does DonCapi™ work with influencers or creators?
DonCapi™ may review collaboration enquiries.
Email:
Please include:
- your name;
- social media links;
- audience information;
- proposal;
- media kit, if available.
We do not guarantee acceptance of collaboration requests.
I am a supplier. Can I work with DonCapi™?
Supplier, fulfilment, wholesale and partnership enquiries can be sent to:
Please include:
- company name;
- website;
- product type;
- fulfilment location;
- delivery times;
- minimum order requirements;
- branding or white-label options;
- contact details.
Brand Notice
DonCapi™ is a premium clothing and lifestyle brand. Any Italian-inspired, cinematic, luxury, old-world or characterful brand theme used on DonCapi.com is for lawful fashion branding and creative style only.
DonCapi™ does not promote unlawful activity, violence, intimidation, organised crime, harassment, exploitation or illegal conduct.
Still Need Help?
Contact us at:
Please include your order number if your question is about an order.
Copyright Notice
© 2026 – DonCapi™ – All rights reserved.