Need help with an order, delivery, return, sizing, privacy request or general question? Contact DonCapi™ and we’ll do our best to help.
DonCapi™ is a premium clothing and lifestyle brand built around quality, confidence and timeless style.
Customer Support
For all customer support enquiries, email:
Please include as much detail as possible so we can help you faster.
If your enquiry is about an order, please include:
- your full name;
- order number;
- email address used at checkout;
- product name;
- short description of the issue;
- photos, if the item is damaged, faulty or incorrect.
Order Enquiries
Contact us if you need help with:
- order confirmation;
- payment issues;
- wrong delivery address;
- changing an order;
- cancelling an order before dispatch;
- missing order emails;
- product availability;
- pre-order questions.
Email: Ciao@DonCapi.com
Please contact us as soon as possible if you need to change or cancel an order. Once an order has been processed, produced, packed, dispatched or sent to a fulfilment partner, changes may not always be possible.
Delivery & Tracking
For delivery questions, contact:
Please include:
- order number;
- delivery postcode;
- tracking number, if available;
- short explanation of the issue.
You can contact us about:
- tracking updates;
- delayed parcels;
- missing parcels;
- parcels marked as delivered;
- damaged parcels;
- failed delivery attempts;
- split deliveries;
- international delivery questions.
Some DonCapi™ products may be shipped from different fulfilment partners, suppliers or print-on-demand providers, so items in the same order may sometimes arrive separately.
Returns, Refunds & Exchanges
For returns, refunds or exchanges, email:
Use this subject line where possible:
Return Request – Order #[your order number]
Please include:
- your full name;
- order number;
- item or items you want to return;
- reason for return;
- whether you want a refund, exchange or replacement;
- photos if the item is faulty, damaged or incorrect.
Please do not send items back before receiving return instructions from us. Some products may need to be returned to a specific fulfilment partner, warehouse or supplier return address.
Sizing & Product Questions
Need help choosing the right size or fit?
Email:
Please include the product name and the size you are considering. If you are between sizes, we recommend checking the product description and Size Guide before ordering.
Sizing may vary depending on product style, fit, supplier and garment type.
Privacy & Data Protection Requests
For privacy questions or data protection requests, contact:
You can contact us about:
- access to your personal data;
- correction of your personal data;
- deletion requests;
- marketing opt-out;
- cookie or privacy questions;
- account privacy concerns;
- complaints about how your data has been handled.
Please include enough information for us to identify your account or order. We may need to verify your identity before responding to certain requests.
Business Information
DonCapi™
41 Norman Avenue
London
N22 5ES
United Kingdom
Website: DonCapi.com
Email: Ciao@DonCapi.com
Brand: DonCapi™
Response Times
We aim to respond as soon as reasonably possible.
During busy periods, product launches, sales, weekends, bank holidays or high order volumes, replies may take longer.
To help us respond faster, please send one clear email with all relevant information instead of multiple separate messages.
Important Notice
Please do not send sensitive personal information unless it is necessary for your enquiry.
For your safety, do not send full payment card numbers, card security codes, passwords or private login details by email.
Press, Brand & Collaboration Enquiries
For press, influencer, collaboration or brand enquiries, contact:
Please include:
- your name;
- company or social profile;
- website or media kit, if available;
- proposal details;
- contact information.
DonCapi™ reviews collaboration requests carefully and does not guarantee acceptance.
Supplier & Fulfilment Enquiries
For supplier, fulfilment, wholesale or partnership enquiries, contact:
Please include:
- company name;
- website;
- product type;
- fulfilment location;
- minimum order requirements;
- branding or white-label options;
- delivery times;
- contact details.
Brand Notice
DonCapi™ is a premium clothing and lifestyle brand. Any Italian-inspired, cinematic, luxury, old-world or characterful brand theme used on DonCapi.com is for lawful fashion branding and creative style only.
DonCapi™ does not promote unlawful activity, violence, intimidation, organised crime, harassment, exploitation or illegal conduct.
Copyright Notice
© 2026 – DonCapi™ – All rights reserved.