Effective date: 2026
Website: DonCapi.com
Brand: DonCapi™
Email: Ciao@DonCapi.com
This Delivery Policy explains how delivery, dispatch, tracking, fulfilment and shipping issues work when you place an order on DonCapi.com.
DonCapi™ sells clothing, fashion items, accessories and related products online. We aim to provide clear delivery information so customers know what to expect before and after placing an order.
This Delivery Policy should be read together with our Terms and Conditions, Returns and Refunds Policy, Privacy Policy and any delivery information shown at checkout.
1. Who We Are
DonCapi™
41 Norman Avenue
London
N22 5ES
United Kingdom
Email: Ciao@DonCapi.com
Website: DonCapi.com
In this policy, “DonCapi™”, “we”, “us” and “our” refer to DonCapi™. “You” and “your” refer to the customer.
2. Delivery Areas
DonCapi™ may deliver to addresses in the United Kingdom and, where available, selected international destinations.
Available delivery destinations may depend on:
- product type;
- supplier or fulfilment partner;
- courier availability;
- customs restrictions;
- payment method;
- fraud checks;
- legal or delivery restrictions.
If delivery is not available to your address, you may not be able to complete checkout.
We may change delivery areas at any time.
3. Delivery Options
Delivery options may be shown at checkout and may include:
- standard UK delivery;
- tracked UK delivery;
- express UK delivery, where available;
- international delivery, where available;
- supplier-direct delivery;
- print-on-demand fulfilment delivery;
- promotional free delivery, where available.
The delivery options available may depend on your location, product selection, order value, stock status and fulfilment method.
4. Delivery Costs
Delivery costs will usually be shown before you complete your order.
Delivery costs may depend on:
- delivery country;
- delivery postcode;
- courier service;
- parcel weight;
- parcel size;
- number of items;
- supplier or fulfilment method;
- order value;
- promotional offers.
If free delivery is offered, it may be subject to conditions such as minimum spend, selected products, selected delivery areas or promotional periods.
5. Dispatch Times
Dispatch time means the time it takes to prepare your order before it is handed to a courier or delivery provider.
Dispatch times may vary depending on the product.
Typical dispatch examples may include:
- ready-stock items: usually dispatched faster;
- print-on-demand items: may need extra production time;
- embroidered items: may need extra production time;
- personalised items: may need extra production time;
- supplier-direct items: dispatched according to supplier processing times;
- pre-order items: dispatched after stock or production becomes available.
Estimated dispatch times may be shown on product pages, at checkout or in order emails.
Dispatch times are estimates unless clearly stated otherwise.
6. Estimated Delivery Times
Estimated delivery times may vary depending on destination and delivery method.
Example delivery estimates may include:
- UK standard delivery: usually 2 to 7 working days after dispatch;
- UK express delivery: usually 1 to 3 working days after dispatch, where available;
- print-on-demand items: usually longer because the product may be made after purchase;
- international delivery: usually longer and may be affected by customs.
These examples are for guidance only. The actual delivery estimate for your order may be shown at checkout or in your order confirmation.
Working days usually mean Monday to Friday, excluding UK bank holidays, unless stated otherwise.
7. Made-to-Order, Print-on-Demand and Supplier-Direct Items
Some DonCapi™ products may be:
- made-to-order;
- print-on-demand;
- embroidered after purchase;
- personalised;
- produced by a fulfilment partner;
- shipped directly by a supplier;
- shipped from a warehouse outside the UK.
These items may take longer to dispatch or deliver.
Where possible, product pages or checkout information will explain if a product is made-to-order, personalised, print-on-demand or supplier-direct.
If your order contains multiple items, they may arrive separately.
8. Split Deliveries
Your order may be split into more than one parcel.
This may happen if:
- products are stored in different warehouses;
- products are supplied by different fulfilment partners;
- one item is made-to-order and another is ready-stock;
- items are shipped by different couriers;
- part of the order is delayed;
- parcel size or weight requires separate shipment.
You should not usually be charged extra delivery fees for split delivery unless clearly stated before purchase.
9. Order Processing
After you place an order, we may need time to:
- confirm payment;
- check order details;
- run fraud prevention checks;
- confirm stock;
- send the order to a supplier or fulfilment partner;
- produce made-to-order items;
- pack the order;
- create tracking details.
If there is a problem with your order, we may contact you using the email address or phone number provided at checkout.
10. Tracking
Where tracking is available, we may send tracking information by email or make it available through your account.
Tracking may take time to update after dispatch.
A tracking link may show:
- parcel received by courier;
- parcel in transit;
- out for delivery;
- delivery attempted;
- delivered;
- delayed;
- returned to sender.
Tracking information is controlled by the courier or delivery provider and may not always update in real time.
11. Delivery Address
You are responsible for providing a complete and accurate delivery address.
Please check carefully before placing your order.
You should include:
- full name;
- house number or building name;
- street name;
- flat, floor or unit number where relevant;
- town or city;
- postcode;
- country;
- phone number where useful for delivery.
DonCapi™ is not responsible for delay, loss or failed delivery caused by incorrect or incomplete delivery information provided by you.
If you notice an error, contact us immediately at:
We cannot guarantee that address changes can be made after an order has been placed.
12. Delivery Instructions
You may be able to provide delivery instructions at checkout or directly through the courier.
Delivery instructions may include:
- safe place;
- neighbour delivery;
- concierge or reception;
- access code;
- delivery note.
If you ask a courier to leave a parcel in a safe place, with a neighbour or in another nominated location, this may affect responsibility for the parcel once it is marked as delivered.
Do not choose an unsafe delivery location.
13. Failed Delivery Attempts
If a courier cannot deliver your parcel, they may:
- attempt delivery again;
- leave a calling card;
- send a text or email;
- deliver to a local collection point;
- return the parcel to sender.
You are responsible for following courier instructions and collecting your parcel within the required timeframe.
If a parcel is returned because it was not collected, delivery was refused, or delivery instructions were not followed, we may deduct reasonable delivery, return or handling costs from any refund where lawful.
14. Lost Parcels
If your tracking says the parcel has not arrived or appears lost, contact us at:
Please include:
- order number;
- delivery name;
- delivery address;
- tracking number, if available;
- details of the issue.
We may need to investigate with the courier, supplier or fulfilment partner.
Please allow reasonable time for investigation.
If the parcel is confirmed lost before delivery, we will handle the matter in accordance with your legal rights and our policies.
15. Parcels Marked as Delivered
If tracking says your parcel was delivered but you cannot find it:
- check the delivery address;
- check with household members;
- check safe places;
- check with neighbours;
- check building reception, concierge or mailroom;
- contact the courier if their tracking page allows it;
- contact us at Ciao@DonCapi.com.
We may ask for further details to help investigate.
If the parcel was delivered to the address or safe place you selected, responsibility may depend on the circumstances and delivery instructions given.
16. Damaged Parcels
If your parcel or item arrives damaged, contact us as soon as possible.
Email: Ciao@DonCapi.com
Please include:
- order number;
- photos of the parcel;
- photos of the damaged item;
- photos of the shipping label where possible;
- description of the damage.
Please keep the packaging until the issue is resolved, as the courier or supplier may need evidence.
If the goods are damaged, faulty, not as described or not of satisfactory quality, your statutory rights apply.
17. Incorrect Items
If you receive the wrong item, wrong size, wrong colour or missing item, contact us as soon as possible.
Email: Ciao@DonCapi.com
Please include:
- order number;
- item expected;
- item received;
- photos if useful;
- packing slip or label, if available.
We will investigate and arrange a suitable resolution in accordance with your rights.
18. Delivery Delays
Delivery delays may happen because of:
- courier disruption;
- supplier delays;
- stock issues;
- production delays;
- high order volume;
- weather;
- strikes;
- public holidays;
- customs checks;
- incorrect address details;
- failed payment or fraud checks;
- events outside our reasonable control.
If we become aware of a significant delay, we will try to update you.
If delivery is delayed beyond the timeframe agreed with you, you may have legal rights depending on the circumstances.
19. 30-Day Delivery Rule
Unless we agree a different delivery timeframe with you, goods should usually be delivered without undue delay and within 30 days of the contract being made.
If an item cannot be delivered within the estimated or agreed timeframe, we may contact you to offer options such as:
- waiting for delivery;
- choosing an alternative product;
- cancelling the affected item;
- receiving a refund for the affected item.
If a product page, checkout page or order confirmation gives a specific delivery estimate or made-to-order production period, that information may form part of the agreed delivery timeframe.
20. Time-Sensitive Orders
If your order is needed for a specific date, such as a birthday, event, holiday or special occasion, contact us before ordering.
We cannot guarantee delivery by a specific date unless this is clearly agreed in writing or offered as a guaranteed delivery service at checkout.
Estimated delivery is not the same as guaranteed delivery.
21. Pre-Orders
Some products may be sold as pre-orders.
If you buy a pre-order item:
- the estimated dispatch or delivery date may be shown on the product page;
- payment may be taken before the item is dispatched;
- dates may change due to production or supplier issues;
- we will try to update you if there is a significant delay.
You may have cancellation rights depending on the product and circumstances.
22. International Delivery
Where international delivery is available, delivery times may vary.
International orders may be subject to:
- customs checks;
- import duties;
- local taxes;
- courier handling charges;
- customs paperwork;
- local delivery delays;
- restrictions on certain products.
Unless clearly stated otherwise, you are responsible for any import duties, customs fees, taxes or local charges applied by the destination country.
We are not responsible for delays caused by customs authorities.
If you refuse to pay customs charges and the parcel is returned, we may deduct reasonable shipping, return, customs or handling costs from any refund where lawful.
23. Customs Declarations
For international orders, we must complete customs declarations honestly.
We cannot mark orders as gifts, reduce declared values, or provide false customs information.
Customers are responsible for checking whether products can be imported into their country.
24. Delivery Restrictions
Some products may not be deliverable to certain locations because of:
- courier restrictions;
- customs rules;
- supplier restrictions;
- product type;
- sanctions or legal restrictions;
- remote location surcharges;
- delivery risk.
If a restriction applies after you place an order, we may cancel the affected item and issue a refund.
25. Click and Collect
If DonCapi™ later offers click and collect, collection terms may be shown separately.
Those terms may include:
- collection location;
- collection times;
- proof of purchase;
- ID requirements;
- collection deadlines;
- uncollected order rules.
Unless clearly offered on DonCapi.com, click and collect is not available.
26. Delivery to Businesses, Workplaces or Shared Buildings
If you choose delivery to a workplace, office, hotel, reception desk, concierge, shared building, student accommodation or similar location, delivery may be completed when the parcel is received by an authorised person or delivery point at that address.
Please make sure the address can safely receive parcels.
27. Address Changes After Ordering
If you need to change the delivery address after placing an order, contact us immediately.
Email: Ciao@DonCapi.com
We will try to help, but we cannot guarantee changes can be made once an order is:
- processed;
- sent to a supplier;
- in production;
- packed;
- dispatched;
- with the courier.
For security reasons, address changes may not always be possible.
28. Order Cancellation Before Dispatch
If you want to cancel before dispatch, contact us as soon as possible.
Email: Ciao@DonCapi.com
We will try to cancel the order if it has not yet been processed, produced, packed or dispatched.
For made-to-order, personalised, printed or embroidered products, cancellation may not be possible once production has started, unless your statutory rights apply.
Please read our Returns and Refunds Policy for full cancellation rights.
29. Supplier and Courier Responsibility
DonCapi™ may use third-party couriers, suppliers, warehouses, dropshipping partners and print-on-demand fulfilment services.
Although third parties may help deliver your order, DonCapi™ remains responsible for dealing with your order where DonCapi™ is the seller.
If something goes wrong, contact DonCapi™ first so we can investigate and help resolve the issue.
30. Events Outside Our Control
We are not responsible for delivery delay or failure caused by events outside our reasonable control.
This may include:
- extreme weather;
- strikes;
- courier network disruption;
- war;
- terrorism;
- civil unrest;
- pandemic or epidemic;
- fire;
- flood;
- supplier failure;
- customs disruption;
- power failure;
- internet failure;
- cyberattack;
- government action;
- legal restriction.
We will take reasonable steps to reduce the impact where possible.
31. Customer Support
For delivery questions, contact:
Please include:
- your order number;
- full name;
- delivery address;
- tracking number, if available;
- short description of the issue.
32. Changes to This Delivery Policy
We may update this Delivery Policy from time to time.
The latest version will be posted on DonCapi.com.
The delivery terms that apply to your order will usually be the terms in force when your order was placed, unless a change is required by law or gives you better rights.
33. Brand Notice
DonCapi™ is a premium clothing and lifestyle brand. Any Italian-inspired, cinematic, luxury, old-world or characterful brand theme used on DonCapi.com is for lawful fashion branding and creative style only.
DonCapi™ does not promote unlawful activity, violence, intimidation, organised crime, harassment, exploitation or illegal conduct.
34. Copyright Notice
© 2026 – DonCapi™ – All rights reserved.