Effective date: 2026
Website: DonCapi.com
Brand: DonCapi™
Email: Ciao@DonCapi.com
These Terms and Conditions apply when you visit DonCapi.com, create an account, place an order, buy products, contact us, use our website features, or otherwise interact with DonCapi™.
Please read these Terms carefully before using DonCapi.com or placing an order.
By using DonCapi.com or placing an order, you agree to these Terms and Conditions.
1. Who We Are
DonCapi™
41 Norman Avenue
London
N22 5ES
United Kingdom
Email: Ciao@DonCapi.com
Website: DonCapi.com
In these Terms, “DonCapi™”, “we”, “us” and “our” refer to DonCapi™. “You” and “your” refer to visitors, customers, account holders and users of DonCapi.com.
DonCapi™ is a clothing and lifestyle brand selling fashion items, clothing essentials, accessories and related products online.
2. Other Policies That Apply
These Terms should be read together with our other policies, including:
- Privacy Policy;
- Cookie Policy;
- Returns and Refunds Policy;
- Delivery Policy;
- Cancellation Policy, where separate;
- Size Guide;
- Promotion Terms, where relevant;
- any product-specific terms shown on DonCapi.com.
If there is a conflict between these Terms and a product-specific notice, the product-specific notice will apply to that product where appropriate.
3. The Laws These Terms Refer To
These Terms are intended to reflect relevant UK consumer and ecommerce rules, including where applicable:
- Consumer Rights Act 2015;
- Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;
- Electronic Commerce Regulations;
- UK GDPR and Data Protection Act 2018;
- Privacy and Electronic Communications Regulations 2003;
- applicable advertising, pricing and trading standards rules;
- applicable UK consumer protection law.
Nothing in these Terms removes or reduces your legal rights as a consumer.
4. Use of DonCapi.com
You agree to use DonCapi.com lawfully and responsibly.
You must not:
- use DonCapi.com for illegal, fraudulent or harmful purposes;
- attempt to interfere with the website, server, security or checkout;
- upload malicious code;
- attempt to access accounts or systems without permission;
- use false, misleading or stolen information;
- place fake orders;
- misuse discounts, promotions or referral schemes;
- copy, scrape or harvest website content without permission;
- impersonate another person or business;
- post abusive, unlawful, offensive or infringing content.
We may restrict, suspend or block access to DonCapi.com where we reasonably believe these Terms have been breached.
5. Customer Accounts
You may be able to create an account on DonCapi.com.
You are responsible for:
- providing accurate account information;
- keeping your password secure;
- not sharing your login details;
- updating your information if it changes;
- telling us if you suspect unauthorised access.
We may suspend or close an account if we reasonably believe it has been misused, compromised, used fraudulently or used in breach of these Terms.
You can contact us at Ciao@DonCapi.com if you need help with your account.
6. Product Information
We aim to describe our products clearly and accurately.
Product information may include:
- product name;
- images;
- description;
- size options;
- colour options;
- fabric or material information;
- care instructions;
- price;
- availability;
- delivery information;
- any special notes or restrictions.
Product images are for guidance. Colours may appear differently depending on screen settings, lighting and device display.
Sizing may vary between styles, suppliers and fits. You should check the product description and Size Guide before ordering.
7. Clothing Sizes and Fit
DonCapi™ may sell clothing in different fits, styles and measurements.
You are responsible for selecting the correct size before placing an order.
Our Size Guide is provided to help you choose, but it cannot guarantee a perfect fit for every person.
If you are unsure about sizing, contact us before ordering.
Where a product is made-to-order, personalised, printed, embroidered or specially produced for you, cancellation and return rights may be different, as explained in our Returns and Refunds Policy.
8. Product Availability
All products are subject to availability.
We may withdraw, change, limit or discontinue products at any time.
Because DonCapi™ may use fulfilment partners, print-on-demand suppliers or dropshipping suppliers, stock availability can change quickly.
If a product becomes unavailable after you place an order, we may:
- offer an alternative;
- wait for restock, where appropriate;
- cancel the affected item;
- issue a refund for the unavailable item.
We will contact you where reasonably necessary.
9. Prices
Prices are shown on DonCapi.com.
Prices may change at any time, but changes will not affect orders we have already accepted unless there has been an obvious pricing error.
Prices may include or exclude VAT depending on DonCapi™’s VAT registration status and how prices are shown on the website.
If VAT applies, we will show VAT information where required.
Delivery costs, taxes, duties or other charges may be shown separately before checkout where applicable.
10. Pricing Errors
We try to make sure prices are correct.
If a product is listed at an obvious error price, we may reject or cancel the order, even if an order confirmation has been sent.
If this happens, we will contact you and refund any payment already taken for the cancelled product.
An obvious error may include a luxury item being listed at a clearly unrealistic price because of a technical mistake.
11. Promotions, Discounts and Gift Cards
From time to time, DonCapi™ may offer discount codes, promotions, gift cards, bundles, sales or special offers.
Promotion terms may include:
- start and end dates;
- minimum spend;
- excluded products;
- one use per customer;
- non-transferability;
- no cash alternative;
- restrictions on combining offers;
- limits on returns where a promotion affected the price.
We may withdraw, change or refuse a promotion if it is being misused, applied in error, affected by technical problems, or used in a way that is unfair, fraudulent or against the promotion terms.
Discount codes cannot usually be applied after an order has been placed unless we choose to do so as a goodwill gesture.
Gift cards, if offered, may be subject to separate terms.
12. Orders
Placing an order on DonCapi.com is an offer to buy the selected products.
After you place an order, you may receive an order acknowledgement by email. This does not always mean your order has been accepted.
An order is accepted when we confirm acceptance, process the order, dispatch the product, or otherwise clearly confirm that the contract has been formed.
We may refuse or cancel an order where:
- a product is unavailable;
- payment is not authorised;
- there is a pricing or product information error;
- fraud or misuse is suspected;
- delivery is not available to your address;
- legal or regulatory issues prevent fulfilment;
- you breach these Terms;
- a supplier or fulfilment partner cannot fulfil the order.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order or cancelled item.
13. Order Confirmation
After an order is placed, we will provide confirmation electronically.
This may include:
- order number;
- products ordered;
- total price;
- delivery charges;
- billing and delivery details;
- payment method summary;
- delivery method;
- cancellation and returns information;
- a link to these Terms or relevant policies.
You should check your order confirmation and contact us promptly if anything is incorrect.
14. Payments
We may accept payment methods such as:
- debit card;
- credit card;
- PayPal;
- Apple Pay;
- Google Pay;
- Klarna or other buy-now-pay-later providers, if enabled;
- gift card or store credit, if offered;
- other payment methods shown at checkout.
Payment providers may carry out fraud checks, payment authentication and transaction processing.
We do not intend to store full card numbers or full card security codes on our own systems.
Your payment may be processed by third-party providers. Their own terms and privacy notices may apply.
15. Buy Now Pay Later
If DonCapi.com offers buy-now-pay-later or instalment payment options, those services are provided by third-party finance or payment providers.
You should read the provider’s terms carefully before choosing that payment method.
DonCapi™ is not responsible for the provider’s credit decisions, payment schedules, late fees, affordability checks or separate customer relationship with you, except where the law says otherwise.
16. Fraud Prevention
We may use fraud prevention tools and manual checks to protect customers and DonCapi™.
We may cancel, delay, refuse or request verification for an order if we suspect:
- fraudulent activity;
- stolen payment details;
- unusual ordering patterns;
- fake account activity;
- suspicious delivery details;
- chargeback abuse;
- misuse of promotions.
We may also share relevant information with payment providers, fraud prevention services, law enforcement or regulators where lawful and appropriate.
17. Delivery
Delivery information, costs and estimated times are shown at checkout or in our Delivery Policy.
Delivery times are estimates unless clearly stated otherwise.
Delays may occur because of:
- courier disruption;
- customs checks;
- supplier delays;
- high order volume;
- weather;
- strikes;
- incorrect address details;
- fraud checks;
- events outside our control.
You are responsible for providing accurate delivery information.
If a parcel is returned because you gave incorrect details, failed to collect it or refused delivery without a valid legal reason, we may deduct reasonable costs from any refund where lawful.
18. Fulfilment Partners, Suppliers and Dropshipping
DonCapi™ may use third-party suppliers, warehouses, print-on-demand providers, dropshipping partners, fulfilment services and couriers to process and deliver orders.
Some products may be produced, packed or dispatched directly by a supplier or fulfilment partner.
This does not remove your consumer rights against DonCapi™ where DonCapi™ is the seller.
We remain responsible for dealing with your order in accordance with applicable UK consumer law, these Terms and our policies.
19. Risk and Ownership
Risk in the products passes to you when the products are delivered to you or to someone you nominated to receive them.
Ownership of the products passes to you when we have received full payment and the products have been dispatched or delivered, depending on the circumstances.
20. Cancellations
For many online purchases, UK consumers have a right to cancel within 14 days after receiving the goods.
You do not usually need to give a reason.
To cancel, you must tell us clearly by email or another method we make available.
Contact: Ciao@DonCapi.com
Some products may be excluded from cancellation rights, such as certain personalised, made-to-order, sealed hygiene-sensitive or custom products, where the law allows.
Please read our Returns and Refunds Policy for full cancellation instructions.
21. Returns and Refunds
Your return and refund rights are explained in our Returns and Refunds Policy.
In summary:
- you may have a legal right to cancel many online orders within 14 days after delivery;
- you may have rights if goods are faulty, not as described or not of satisfactory quality;
- returned items should usually be unused, clean, in resaleable condition and with tags where possible, unless the item is faulty;
- refunds are usually made to the original payment method;
- we may wait until we receive the returned goods or evidence that they have been sent back before issuing a refund where lawful;
- we may make lawful deductions where products have been handled beyond what is necessary to inspect them.
Nothing in these Terms affects your statutory rights.
22. Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged or incorrect, contact us as soon as possible at:
Please include:
- order number;
- description of the issue;
- photos where helpful;
- whether you want a refund, replacement or other resolution.
Under UK consumer law, goods must be as described, of satisfactory quality and fit for purpose. We will handle faulty or incorrect goods in accordance with your legal rights.
23. Made-to-Order, Custom and Personalised Products
Some DonCapi™ products may be made-to-order, printed-on-demand, embroidered, personalised or specially produced after you place an order.
Where allowed by law, cancellation or return rights may be limited for personalised or custom-made items unless they are faulty, not as described or otherwise breach your statutory rights.
The product page should explain where an item is custom, personalised, made-to-order or subject to special return conditions.
24. Hygiene-Sensitive Products
Some products may be hygiene-sensitive, such as underwear, socks, swimwear, earrings, grooming items or similar products.
Where allowed by law, returns may be refused if hygiene seals are broken, packaging is opened, or the item has been used, unless the product is faulty or not as described.
Product pages and our Returns and Refunds Policy may provide more details.
25. Product Care
You should follow any care instructions provided with the product or shown on DonCapi.com.
We are not responsible for damage caused by:
- incorrect washing;
- tumble drying where not recommended;
- ironing incorrectly;
- bleaching;
- misuse;
- wear and tear;
- accidental damage;
- failure to follow care instructions.
This does not affect your legal rights if the product was faulty when supplied.
26. Reviews, Comments and User Content
If DonCapi.com allows reviews, comments, photos or other user content, you must make sure your content is lawful, honest and respectful.
You must not post content that is:
- false or misleading;
- abusive, threatening or discriminatory;
- obscene or offensive;
- spam;
- infringing someone else’s rights;
- containing private information about another person;
- promoting illegal activity;
- unrelated to the product or service.
By submitting content, you give DonCapi™ permission to use, display, reproduce and share that content for website, marketing, social media and brand purposes, unless prohibited by law.
We may moderate, edit, refuse or remove content at our discretion.
27. Intellectual Property
All content on DonCapi.com is owned by or licensed to DonCapi™ unless stated otherwise.
This may include:
- DonCapi™ name;
- logos;
- trade marks;
- product names;
- slogans;
- text;
- images;
- graphics;
- designs;
- website layout;
- product photography;
- videos;
- icons;
- code;
- branding;
- collection names.
You must not copy, reproduce, distribute, modify, sell, scrape or exploit DonCapi™ content without written permission.
You may view and use DonCapi.com for personal shopping purposes only.
28. Trade Marks and Brand Use
DonCapi™ and related brand elements may be protected by trade mark, passing off, copyright and other intellectual property rights.
You must not use the DonCapi™ name, logo, slogans, images or branding in a way that suggests partnership, endorsement, resale, counterfeiting, impersonation or commercial connection without permission.
29. Resale and Commercial Use
DonCapi™ products are sold for personal use unless we agree otherwise.
You must not buy products for unauthorised resale, marketplace listing, counterfeiting, copying, bulk reselling or commercial exploitation without written permission.
We may refuse or cancel orders that appear to be for unauthorised resale.
30. Website Availability
We aim to keep DonCapi.com available, secure and working properly.
However, we do not guarantee that the website will always be available, uninterrupted or error-free.
We may suspend, restrict or update the website for:
- maintenance;
- security;
- technical issues;
- upgrades;
- legal reasons;
- business changes.
We are not responsible for losses caused by website downtime unless the law says otherwise.
31. Third-Party Links
DonCapi.com may contain links to third-party websites, social media pages, payment providers, courier tracking pages or partner services.
We are not responsible for third-party websites, content, privacy practices, terms or services.
You should read third-party terms and policies before using them.
32. Limitation of Liability
Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or breach of your statutory consumer rights.
Subject to that, DonCapi™ is not responsible for:
- indirect or consequential losses;
- business losses;
- loss of profit;
- loss of revenue;
- loss of goodwill;
- loss of data;
- losses caused by your misuse of the website;
- losses caused by third-party services;
- losses caused by events outside our reasonable control.
DonCapi.com is intended for consumer shopping. If you use it for business purposes, our liability to you may be limited to the amount paid for the relevant order, where lawful.
33. Events Outside Our Control
We are not responsible for delay or failure caused by events outside our reasonable control.
This may include:
- courier disruption;
- strikes;
- severe weather;
- war;
- terrorism;
- civil unrest;
- pandemics;
- epidemics;
- fire;
- flood;
- supplier failure;
- customs delays;
- internet outages;
- power failures;
- cyberattacks;
- government action;
- legal restrictions.
We will take reasonable steps to reduce the impact where possible.
34. Privacy and Cookies
We process personal information in accordance with our Privacy Policy.
We use cookies and similar technologies in accordance with our Cookie Policy.
Please read those policies to understand how your information is collected, used and protected.
35. Complaints
If you have a complaint, contact us at:
Please include:
- your name;
- order number, if relevant;
- details of the issue;
- what outcome you are seeking.
We will try to respond fairly and within a reasonable time.
36. Disputes
If a dispute arises, we encourage you to contact us first so we can try to resolve it.
These Terms are governed by the laws of England and Wales.
If you are a consumer living in Scotland, Northern Ireland or another part of the UK, you may also have rights to bring proceedings in your local courts where applicable.
37. Changes to These Terms
We may update these Terms from time to time.
Changes may be made because of:
- changes in law;
- changes to DonCapi.com;
- new products or services;
- new payment methods;
- new fulfilment arrangements;
- security improvements;
- business changes.
The latest version will be posted on DonCapi.com.
Terms that apply to your order will usually be the Terms in force when your order was placed, unless a change is required by law or agreed with you.
38. If Part of These Terms Is Invalid
If any part of these Terms is found to be invalid, unlawful or unenforceable, the rest of the Terms will continue to apply.
39. No Waiver
If we do not immediately enforce part of these Terms, that does not mean we have waived our right to enforce it later.
40. Contact DonCapi™
For questions about these Terms and Conditions, contact:
DonCapi™
41 Norman Avenue
London
N22 5ES
United Kingdom
Email: Ciao@DonCapi.com
Website: DonCapi.com
41. Brand Notice
DonCapi™ is a premium clothing and lifestyle brand. Any Italian-inspired, cinematic, luxury, old-world or characterful brand theme used on DonCapi.com is for lawful fashion branding and creative style only.
DonCapi™ does not promote unlawful activity, violence, intimidation, organised crime, harassment, exploitation or illegal conduct.
42. Copyright Notice
© 2026 – DonCapi™ – All rights reserved.